Technical Trainer

Job Description:

North Star Imaging (NSI), a global leader in 2D digital radiography and 3D computed tomography equipment, is part of Illinois Tool Works (ITW), a Fortune 250 company. We offer an engaging work environment with exceptional opportunities for personal and career development.

NSI Technical Trainers provide onsite and remote support for NSI equipment, specializing in industrial computed tomography and radiography systems. Their responsibilities include delivering training on software applications, system operation, operator usage, troubleshooting, and basic repairs to ensure optimal performance and user proficiency.

Key Responsibilities

• Provide software support and assistance to NSI customers via onsite or remote as required for imaging or troubleshooting.

• Provide operator training on x-ray imaging systems including software applications, general operational theory and basic maintenance.

• Provide component system installation or installation assistance.

• Provide technical assistance or support for installed base of equipment via phone, onsite and remote access.

• Perform warranty, paid service and service contract activities.

• 60% of the position involves training end users on our software packages.

• Classroom sizes are up to 10 people who have a variety technical expertise and ability.

• Assist in completing technical manuals and writing system operation manuals or work instructions.

• Creating training videos for internal or external use.

• Provide customers with timely updates as to the progress of their service and support requests.

• Assist manufacturing with system integration and factory acceptance tests.

• Work with application engineers on developing scanning techniques using proprietary imaging software for customer-specific applications

• Work with the service coordinator on scheduling and billing.

Qualifications:

• Specialized training and at least 1 year of related experience

• Strong software and computer skills

• Ability to interpret complex technical information involving mechanics and electronics

• Self-motivated with a strong sense of urgency

• Ability to stay composed in high-pressure situations

• Excellent customer service and professionalism

• Experience delivering training in both classroom and hands-on settings

• Skilled in resolving technical issues in sensitive environments

• Comfortable working with all levels of an organization

Candidate Requirements:

• Valid driver's license

• Work in office at our Rogers, MN headquarters

• Pass a pre-employment drug and background checks

Take this opportunity to join a professional and successful team where you can make a significant impact immediately. Enjoy competitive compensation and generous benefits that include health, dental, life and LTD insurance, paid parental leave, 401k (with match), and a generous tuition reimbursement program.

Compensation Information:

The pay rate for this role is $27 - $33 an hour, depending on education and experience.

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.