Testing Program Liaison

What You'll Do:

• Program Strategy & Execution: Own the quarterly supplement testing program from start to finish — including SKU selection, sampling, lab coordination, data interpretation, and results integration.
• Identify high-risk or high-value supplement SKUs using data and industry insights.
• Develop and maintain testing standards, methodologies, and assay protocols in partnership with accredited labs (e.g., HPLC, GC-MS, ICP-MS, microbiological assays).
• Collaborate with QA, Medical Innovation, and Merchandising teams to resolve any out-of-specification results and maintain compliance with GMP and other regulatory standards.

• Cross-Functional Collaboration: Partner with Engineering, Catalog, and Product teams to ensure test results are accurately integrated into the Fullscript platform and practitioner experience.
• Work closely with QA, Legal, and Medical teams to define testing guardrails and ensure alignment with regulatory expectations across both the U.S. and Canada.
• Liaise with vendors, manufacturers, and labs to align on test methods, reporting specifications, and sample handling.

• Data Interpretation & Communication: Analyze Certificates of Analysis (CoAs) to extract potency and purity data and translate findings into actionable insights.
• Develop internal documentation (SOPs, QA summaries, internal briefs) and educational assets for practitioners.
• Create clear, practitioner-facing materials — such as slide decks, handouts, FAQs, and 'Fullscript Academy' content — that translate scientific data into accessible knowledge for healthcare professionals.
• Partner with Marketing, Sales, and Customer Success to craft data-driven messaging and external content that communicates Fullscript’s leadership in supplement quality.

• Continuous Improvement: Keep assay methodologies and lab partnerships up to date with emerging science, technologies, and regulatory changes.
• Contribute to process optimization, data accuracy, and content workflows that scale as the program expands to new regions (U.S. → Canada).
• Provide expert input on new ingredients, contaminants, and testing trends relevant to practitioners and consumers.

• Annual Testing Cycle management which includes:
• Active Testing Periods (Quarterly): Manage sample logistics (including Distribution Center visits), lab coordination, method alignment, troubleshooting, and data review.
• Interim Periods: Conduct program planning, SKU risk assessments, lab method updates, and prepare content and stakeholder communications for the next testing cycle.

What You Bring:

• Bachelor’s degree in Biochemistry, Chemistry, or a related life-science field.
• 2+ years in an accredited supplement-testing or analytical lab (HPLC, GC-MS, ICP-MS, microbiology, etc.).
• Strong scientific writing and data-translation skills.
• Understanding of supplement quality standards, GMP requirements, and regulatory frameworks in the U.S. and Canada.

• Bonus if you have:
• Master’s or PhD in Analytical Chemistry or a related discipline.
• Prior experience in a supplement company, medical affairs, or clinical liaison capacity.
• Familiarity with digital platforms, data integration systems, or content management tools.
• Experience creating educational or marketing content for healthcare audiences.

Who You Are:

• You’re scientifically curious, operationally strong, and energized by building a new program from the ground up.
• You can translate complex lab data into clear, credible communications for healthcare professionals.
• You thrive in cross-functional environments and enjoy collaborating with scientists, clinicians, engineers, quality and marketers alike.

Why You'll Love Fullscript:

• Market competitive compensation package including equity 
• 401K matching (within US)//RRSP matching (within CAD)
• Flexible PTO policy 
• Flexible benefits package and additional perks
• Employee discount on Fullscript catalog of products for family & friends
• Ability to *Work Wherever You Work Well*