The McCormick Scottsdale-Director of Operations

Millennium Hotels and Resorts is a Hong Leong subsidiary of Singapore-listed global real estate company City Developments Limited (CDL). Headquartered in Singapore, Millennium Hotels and Resorts is Singapore’s largest homegrown operator of international hotel brands spanning 4 continents and 80 strategic destinations. With a portfolio that includes timeless masterpieces to lifestyle properties, Millennium Hotels and Resorts comprises of the brands: The Biltmore, Grand Millennium, Millennium, M Social, Studio M, M Hotel, Copthorne and Kingsgate. The group also has a specially curated selection of uniquely inimitable properties under Leng’s Collection, which has been put together by our chairman, Mr. Kwek Leng Beng.

The McCormick Scottsdale is a premier resort that blends luxury with the beauty of the Arizona landscape. Known for its fine dining, exceptional service, and extensive leisure facilities, the resort is a haven for both leisure and business travelers. As the Director of Operations, you will play a crucial role in leading the daily operations of the property, ensuring that our guests receive an unparalleled experience while achieving financial performance goals.

The Director of Operations will report directly to the General Manager and have oversight of all departments including front office, housekeeping, food and beverage, and maintenance. This role requires a strong operational leader who is able to foster teamwork and communicate effectively throughout the organization.

Key Responsibilities:

Operational Leadership

• Oversee daily operations of the hotel, ensuring smooth and efficient running of all departments
• Monitor key performance indicators and implement strategies to enhance operational efficiency
• Develop a customer-focused culture within the hotel, ensuring exceptional service delivery

Financial Performance

• Assist in preparing and managing operational budgets to ensure profitability
• Analyze financial reports and metrics to identify areas for improvement and cost savings
• Collaborate with management on pricing strategies and revenue management

Staff Management

• Recruit, train, and develop staff to ensure a high-performing team
• Implement performance evaluation systems to monitor employee productivity and engagement
• Foster a positive work environment that promotes teamwork and employee recognition

Guest Experience

• Ensure guest satisfaction metrics are met and address any issues or feedback promptly
• Develop and implement guest service initiatives that enhance the overall experience

Compliance and Safety

• Ensure hotel compliance with health, safety, and environmental regulations
• Lead hotel crisis management and emergency response protocols

Owner Relations

• Maintain effective communication with property owners and provide regular performance updates
• Participate in ownership meetings and provide insights on operational strategies

Requirements

The ideal candidate for the Director of Operations at The McCormick Scottsdale will possess a strong background in hotel operations and management, with a minimum of 5 years of experience in a leadership role within a luxury hotel environment. S/he should have exceptional leadership skills, outstanding communication abilities, and a proven track record of achieving operational excellence. A strong analytical mindset is necessary to interpret financial metrics and develop strategies for improvement. The successful candidate will be passionate about hospitality, possess excellent problem-solving skills, and have the ability to work collaboratively in a team-oriented environment. A degree in Hospitality Management or a related field is preferred.