Thought Leader Liaison, Fertility, New Jersey-Nyc South

Work Your Magic with us! Start your next chapter and join EMD Serono.

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role: The Fertility Thought Leader Liaison (TLL) directly engages Key Thought Leaders at Fertility centers, academic institutions, and private fertility practices, with direct accountability for meeting commercial objectives aligned to the company's products. The TLL is a product, market, disease state, and company knowledge expert who develops business strategies to continue to build EMD Serono's reputation and credibility in the fertility space. This role serves as the primary point of contact between diverse external and internal customers, with responsibility for identifying customer needs and providing solutions to develop relationships with Key Thought Leaders (KTLs) and improve customer satisfaction. The TLL serves as the Product and Services expert for EMD Serono's Fertility product portfolio, ultimately delivering superior customer service to Fertility Centers in their area.

Location: Field-based. Assigned territory: New Jersey-NYC South (NJ/NY South, Long Island). Candidates must reside within/in close proximity to the assigned territory.

Responsibilities:

• Develop and cultivate strong clinical relationships with the Fertility medical community including Key Opinion Leaders within Fertility Centers, Priority/National accounts and teaching institutions, with an emphasis on uncovering unmet clinical needs and providing solutions perceived by customers as best in class (customer centric mindset and approach).
• Develop deep customer/market insights at the territory level to compliantly build long term relationships and broader access to advance KOL advocacy.
• Achieve Commercial goals by executing activities consistent with the Company and Therapeutic Area guidelines, PhRMA guidelines and utilizing our Competency Model as a reference.
• Responsible for growing advocacy of EMD Serono's Fertility product portfolio while working alongside the overlapping ABM who is responsible and compensated for the performance of individual prescribers.
• Coordinate the development and maintenance of account plans, through a synergistic approach with EMD Serono colleagues across Marketing, Sales, Market Access & Patient Support Programs/Fertility Lifelines in a compliant manner. Account plans include cross-functional activities that synergistically enhance clinical outcomes and customer satisfaction.
• Independently conduct data analysis and explore industry trends, translating those into solid business strategies and action plans.
• Develop and execute plans including strategies and actions that further position EMD Serono as the primary Fertility solutions partner for Fertility Centers and teaching institutions. Plans must include clear objectives and key discussion points for specific customer-facing activities, including those at major Fertility congresses (ex. ASRM, PCRS).
• Coordinate speaker selection based on ABM program plans within overlapping territory.
• Conduct speaker training updates and attend speaker programs to provide ongoing speaker coaching.
• Appropriately utilize opportunities for Out of Office engagement to gain deeper understanding of customer beliefs, practices and protocols.
• Coordinate HQ visits and other compliant touchpoints for internal personnel based on account plans
• Leverage virtual tools and platforms to maximize existing opportunities of engaging with customers remotely, to develop and cultivate relationships whenever necessary.
• Understand and drive our strategic focus for the future by staying abreast of industry trends and shifts in Fertility treatment approaches, while maintaining superior level of knowledge about product reimbursement/formulary and market access.
• Seek out, foster and cultivate the highest level of home office and regional relationships to determine and communicate additional market opportunities, as well as create and participate in internal programs necessary to effectively seize these opportunities (i.e., internal focus groups, field tests, etc.).
• Actively demonstrate the highest level of professionalism, ethical behavior, compliance and integrity in all aspects of the role.

Who You Are

Minimum Qualifications:

• Bachelor's Degree in business or science.
• Minimum 8 or more years field sales, product marketing, or medical / clinical experience in the pharmaceutical/healthcare industry.
• Minimum 2 years clinical or industry experience in the fertility space
• Must have a current valid driver's license.
• Reside within or in close proximity to territory

Preferred Qualifications:

• Advanced degree in business or science preferred.
• 3 or more years' experience in the Fertility space, with sustainable proven track record of building relationships within the medical communities in these areas.
• Minimum 2 years TLL or SAM experience with a proven track record of success.
• Experience in institutional sales and/or large account selling a plus.
• Experience launching new products and/or services in specialty markets is a plus.
• Demonstrated science acumen and ability to work as a clinical solutions partner.
• Demonstrated an ability to drive innovative solutions and think outside of the box.
• Lead high impact account team/s across Area, Region, Nation that drives KOL engagement.
• Experience building robust account plans and leading national and regional projects.
• Experience collaborating and co-leading along with cross functional partners to deliver new tools and solutions for the TLL organization.
• Ability to communicate openly and share information to foster trust while encouraging constructive debate, making informed decisions, and ensuring shared commitment to outcomes.
• Demonstrated willingness to take risks and stand up for what is right while prioritizing the needs and experiences of customers and patients in all decisions.
• Maintain a high personal level of accountability and ownership of results. Self-motivated professional who thrives on challenges.
• Commitment to setting and reaching ambitious goals and setting high standards while acting in the best interest of the company and taking initiative to drive results.
• Uphold ethical standards and being honest in all interactions.
• Ability to streamlining processes to focus on what matters and creates impact and acting quickly to adapt to changes.
• Demonstrated ability to embrace new ideas, challenge the status quo, and seek innovative solutions while valuing diverse perspectives and treating others with respect and dignity.
• Demonstrated strategic and critical thinking skills to bring about positive outcomes.
• Demonstrated ability to influence without authority.
• Strong interpersonal and relationship-building skills. Ability to collaborate effectively across functions in a complex organization and business environment.
• Fluency using virtual/digital communication tools/platforms.

Pay Range for this position: $141,200 - 211-800

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other prequisites. For more information click here.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!