Tier 2 Help Desk

Help Desk Technician – Growth-Oriented Opportunity Location: Onsite in Omaha, NE Start Date: ASAP Employment Type: Direct Hire (W2 Only – no sponsorship or visa transfer) Are you passionate about technology, delivering exceptional customer service, and ready to embark on a rewarding career path in IT? Join our client’s highly reputable Managed Service Provider (MSP) team, where you’ll support their clients onsite in a fast-growing and dynamic environment. This is more than a job—it’s an opportunity to learn, grow, and thrive with a company that invests in its people. Our client’s Omaha office is thriving, with a proven track record of mentoring junior talent into senior engineers and leadership roles. The team prides itself on maintaining a family-friendly, supportive culture while prioritizing work-life balance and rewarding success. Core Responsibilities Provide Level 1, 2 help desk and desk side support Configure, install, and troubleshoot PC systems, peripherals, and 4G wireless routers. Deliver exceptional technical support for customers over email, phone and onsite. Proactively ensure end-user needs are met, including equipment, software, and training support. Configure and test customer equipment prior to shipment to ensure functionality. Create and manage tickets in the helpdesk system while adhering to company procedures. Maintain professionalism and a customer-first attitude in every interaction. What We’re Looking For A customer service mindset—someone who is hungry, humble, and smart with a “can-do” attitude. Flexibility to adapt to changing situations while maintaining a calm, solutions-focused approach. A desire to learn and grow in a team-oriented environment. Strong technical aptitude with a willingness to tackle complex IT challenges. Why Join Us? Career Growth: Hands-on training, shadowing, and support for certifications with an incentive program Strong Leadership: Led by a highly supportive manager with years of success grooming top talent. Positive Culture: Enjoy team-building events (Escape Rooms, Top Golf), quarterly lunches, and annual company gatherings. Work-Life Balance: A well-managed ticket queue ensures no one is overwhelmed. Bonuses: Earn reward cards for completing small but impactful tasks. Cutting-Edge Training: Gain expertise in Windows Engineering, Azure, O365, Networking, and Firewalls. State-of-the-Art Environment: Work in a brand-new building designed for collaboration and innovation and also on client site. Additional Details Location: Omaha, NE Compensation: Pay increases tied to certifications and performance. Apply today with CSS and explore this incredible opportunity to grow with a company that values your potential and success. This is your chance to become part of a supportive team with a clear path to advancement.