Tier 2 Help Desk Technician – Bytagig

Tier 2 Help Desk Technician – Bytagig

At Bytagig, we’re more than just an IT service provider — we’re a dedicated partner to small businesses, startups, and entrepreneurs. Whether acting as your full-scale internal IT department or supporting your in-house team, our mission is simple: help your business run efficiently today while preparing for tomorrow’s growth.

We take a people-first approach to technology, ensuring every client receives personal, attentive service tailored to their unique needs. With a deep passion for IT, a drive for continuous improvement, and a commitment to doing whatever it takes, the Bytagig team is here to help you succeed.

Our team thrives on curiosity, accountability, and fun — because we believe great service starts with a great culture. At Bytagig, you won’t just be another cog in the machine — you’ll be part of a team that values innovation, integrity, and growth.

Here’s what you can expect when you join us:

• A supportive and collaborative environment where your voice matters

• Opportunities to grow your skills, tackle challenging projects, and make a real impact

• A culture that celebrates learning, accountability, and having fun along the way

• A team that’s passionate about technology and people

If you're driven by purpose, eager to learn, and ready to be part of something meaningful — we’d love to meet you. Bytagig is a great place to grow your career! You will be exposed to a variety of technologies, and if you possess a strong work ethic and a desire to expand your IT expertise, we encourage you to apply!

Learn more about us: Bytagig About Page

The Tier 2 Help Desk Technician handles advanced IT support requests and escalations from Tier 1 staff. This role requires expertise in network, server, and VOIP administration, with the ability to proactively maintain, monitor, and optimize client IT systems. The position is on-site and requires frequent client site visits in the Boise area.

Responsibilities

• Provide friendly, timely, and effective IT support to clients, ensuring a positive experience

• Troubleshoot, analyze, and resolve complex technical issues across networks, servers, VOIP, and end-user devices

• Monitor and maintain client systems proactively using advanced tools and solutions

• Deploy, configure, and maintain desktops, laptops, servers, network devices, firewalls, and VOIP systems

• Collaborate with Tier 1 technicians to diagnose, escalate, and resolve issues efficiently

• Apply diagnostic techniques to identify root causes, recommend solutions, and implement fixes

• Document all support actions, system changes, and resolutions in the tracking system

• Train users on proper use of hardware, software, and network resources

• Provide on-site client support regularly and assist with project delivery as needed

• Test and maintain system capabilities to ensure optimal performance

• Perform all other duties as assigned

Qualifications

• High school diploma or GED required; relevant IT certifications a plus (e.g., Microsoft, Cisco, CompTIA)

• Valid Driver’s License required

• 3+ years’ experience in Tier 2 or equivalent IT support role, preferably at an MSP

• Strong experience in network administration, including LAN/WAN, routing, switching, firewalls, and wireless networks

• Strong experience in server administration, including Windows Server, Active Directory, and Office 365 environments

• VOIP system administration experience

• Proficient in troubleshooting hardware, software, and networking issues across a variety of platforms

• Ability to manage a flexible schedule and work on-site at client locations

• Excellent communication skills, able to translate technical information to non-technical users

Physical Requirements

• Ability to lift and carry up to 40–50 lbs

• Comfortable working on ladders up to 10 feet

• Able to use basic hand tools (tools provided)

Work Location & Schedule

• Monday – Friday

• 100% on-site at 9300 W Overland Rd, Boise, ID

Compensation & Benefits

• Hourly pay: $24–$27/hour

• Benefits include medical and dental insurance, 401K with company match, PTO, and professional development assistance

EEO StatementBytagig is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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