Tier I Customer Service Representative
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Job Description
- Triage tickets, answer phone calls, and create tickets for customers' issues. Help resolve what you can within a 15-minute period or pass onto a higher-tier team at the Service Desk.
- Respond to customer questions and troubleshooting technical issues related to hardware, software, and network problems.
- Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.
- Active DoD Secret clearance
- High School diploma with 0-3 years of experience (or commensurate experience)
- 8570 IAT II certification (i.e., Security+, CCNA-Security, CND, CySA+, GCSP, GSEC, SSCP)
- Proficiency in operation systems (Windows)
- Knowledge of:
- Microsoft software applications
- Troubleshooting Adobe issues
- Microsoft Application Suite
- EDMS and Active Directory
- SharePoint
Our Benefits
GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include:
- 26 Days of Paid Leave + Annual PTO Increase
- An extra day of paid leave for every year of employment with GCyber
- Paid Parental Leave
- Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave
- 401(k) Matching
- 100% Company-funded Disability Insurance
- 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members
- Training and Professional Development Plans
- Commuter Benefits Plan
- Parking and Transportation Allowance
Equal Opportunity Employer
GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.
Stay in Touch
For future job notifications please follow GCyber on LinkedIn. https://linkedin.com/company/gcyber
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.