Tile Quality Control (QC)

About Heath 

Heath Ceramics is a California company making dinnerware and architectural tiles of good and enduring design for 75 years. We are design-led, with the mission of creating products of beauty and integrity, while designing, manufacturing, and running our business in a way that's better for society and our planet. Our products are designed, manufactured, and sold in our two California factories and four showrooms, ensuring accountability in our process, from beginning to end. As a Certified B Corp, we maintain high standards of social responsibility, environmental performance, and transparency. We believe in the benefits of local manufacturing and support a community of people committed to and inspired by the process of designing, making, and sharing. We believe in providing a living wage, full health and welfare benefits, and a place for meaningful work.

Job Summary

This role includes an eight-month training period and involves several key responsibilities: inspecting fired tile for defects, counting and recording tile losses, packing tile into boxes, and organizing finished tile according to the correct client order. Once complete, all work orders must be accurately entered into our computer system.

Success in this role requires learning the full range of tile glazes and understanding acceptable variations, as well as becoming familiar with all tile sizes, shapes, and quality control (QC) standards—including the ability to adapt to changes in those standards.

Primary Responsibilities

• Learn all 100+ glazes and 30+ shapes and sizes
• Maintain knowledge of current QC standards
• Sorting first v. second quality tile and coding seconds with proper class code
• Recording sorted totals on production orders and sales orders and entering them into Netsuite or another computer system.
• Boxing first and second quality tile
• Labeling boxes with all appropriate information
• Organize fired tile on carts for the QC team to process
• Track daily totals

Secondary Responsibilities

• Preparation of physical collateral (samples, boxing dual glaze)
• As needed, assist with labeling samples
• Assist other members of the QC Team with production orders
• All other duties as assigned

Qualifications and Requirements

The ideal candidate demonstrates strong attention to detail, works efficiently without compromising quality, and consistently follows all safety protocols. They must have a positive attitude, foster a team-oriented environment, and communicate effectively, both verbally and in writing.

Additional qualifications include:

• Proficiency in basic math (addition, subtraction, multiplication, division)
• Accuracy in counting and comfort using computers and tablets
• Ability to carefully read and follow work orders, with clear and legible handwriting
• Excellent people skills: patient, flexible, and calm under pressure 

Physical Requirements (Medium to Heavy)

• The ability to transport clay, finished goods, and other production materials (up to 35 lbs. at a time). Total weight lifted per day can be 3500 to 5000 lbs.
• Other activities, including climbing, balancing, kneeling, reaching, standing, walking, pushing, pulling, lifting, repetitive motion, grasping, and feeling.

Visual Acuity Requirements (including color, depth perception, and field vision)

The worker is required to have close visual acuity to perform activities such as: preparing and inspecting materials; visual inspection involving small defects, small objects, and/or operation of machines (including inspection); using measurement devices; and visual checks of materials and machinery. The worker will also need visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. 

Experience

None required but a plus.

Work Environment/ Hours / CompensationThis position is a full-time, non-exempt, role that is on-site at our San Francisco Factory & Showroom. The hours for this position are 5:00 a.m. - 1:30 p.m., Monday through Friday. This is a Union position and begins at $25.00 hourly. 

BenefitsWe are committed to your health and well-being. Heath offers a comprehensive benefit package for full-time employees that includes a choice of medical plan, dental, vision and life and works very hard to keep employee costs low for excellent coverage. We do not require an employee contribution for individual premiums, and we pick up a large portion of the costs for dependent coverage. A generous 401(k) match annually. We offer a generous time off allocation, paid family leave, and of course a healthy discount on all Heath Ceramics products.

Proud Equal Opportunity EmployerAt Heath, we don’t just accept differences — we celebrate it, we support it. Heath is proud to be an equal opportunity workplace. Our goal is to be a diverse workforce at all job levels. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, transgender status, age, marital status, veteran status, or disability status.

How to ApplyIf you would like to be considered for this position apply through this application form. Thank you for your interest!

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