Trainer

Your job is more than a job

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

GENERAL DUTIES

• Learns the end-user functionality of specific applications (as needed)
• Designs and conducts needs assessments to identify skill/knowledge gaps as an input into end-user training plans
• Collaborates with subject matter experts to assess, design, deliver, and evaluate training programs
• Designs, produces, edits, and updates training materials including but not limited to manuals, guides, FAQs, knowledge articles, and e-learning courses and content
• Designs and implements training evaluations and updates the training approach, as necessary
• Leads train-the-trainer sessions

Coordinates logistics for training delivery and maintains training completion logs

• Delivers training via multiple methodologies (in-person, virtual, hybrid, e-learning)
• Assesses the risks associated with change and/or training initiatives and implements actions to mitigate those risks.

Assesses talent and or technical/applications training needs,

• Proactively (and in partnership with key stakeholders) assesses talent and/or Workday and other application training needs
• Designs and deploys talent and/or Workday/application training needs, as needed
• Analyzes training needs assessment results (to inform the training strategy)
• Develops, in partnership with subject matter experts and other stakeholders, talent and/or Workday and other application training strategy
• Utilizes critical thinking and problem-solving techniques to develop training/development recommendations and to respond to end-user requests for support/service

Designs and develops talent and/or Workday and technical training solutions in a variety of formats

• Design and develop high-quality online, hybrid, blended, or in-person courses using core principles of instructional design and adult learning theory
• Partner with subject matter experts to develop end-user training for a variety of audiences (employees, leaders, etc.)
• Create learning objectives, design documents, storyboards, and other learning design deliverables
• Develops training aids, slide decks, and other quick resources adult learners can utilize to reinforce the learning
• Ensures training materials remain up-to-date as needed

Delivers talent and/or Workday/application training for a variety of audiences

• Coordinates logistics for training and development programs (e.g., confirmation, scheduling, room confirmation, faculty, catering, etc.)
• Incorporates understanding of different learning styles into training sessions, and flexes their facilitation styles to meet the needs of the audience
• Demonstrates understanding of adult learning theory in the delivery of training and development programs (eg, encourages experiential learning, utilizes appreciative inquiry techniques, provides opportunity for hands-on practice)
• Leads train-the-trainer sessions

Measures and evaluates training effectiveness

• Tracks, trends, synthesizes, and reports on key effectiveness measures and metrics
• Reports key metrics and measures to stakeholders
• Develops reports and analyses for different audiences
• Modifies training based upon feedback (as needed)

EXPERIENCE QUALIFICATIONS

• Minimum Required: 2-3 years of training design and delivery
• Preferred: 4-5 years of training design and delivery (both in-person and virtual)
• Preferred: Human Resources experience
• Preferred: Experience identifying and implementing best practices to drive continuous training improvement

EDUCATION QUALIFICATIONS

• Minimum Required: Bachelor's degree in Education, Business, Human Resources, Communication, Organizational Management, Educational Psychology or a related field

LICENSES AND CERTIFICATIONS

• Preferred: Certificate in Instructional Design or Training Facilitation

SKILLS AND ABILITIES

• Ability to gain credibility and influence with excellent communication skills (written and verbal)

• Ability to collaborate effectively with stakeholders and subject matter experts in the design and delivery of training

• Project - and time- management skills; prioritization skills

• Critical thinking and independent problem-solving skills

• Ability to work in a fast-paced, collaborative, team-based environment

• Demonstrated training / facilitation skills (both in-person and web-based formats)

• Ability to create effective training and education solutions (grounded in adult learning principles) for diverse, adult audiences

• Experience with virtual and web-based training platforms

• Survey and/or course evaluation design and deployment

• Preferred:

• Experience using web-based content authoring tools (Camtasia, Captivate, Articulate 360, iSpring, etc.)

• Experience using learning management systems to deploy training and education solutions

WORK SHIFT:

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems - it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.