Training Coordinator (Healthcare)

Key Responsibilities

• Orientation & Onboarding

• Welcome new hires and foster a positive first impression of the facility
• Lead structured orientation sessions covering facility policies, procedures, and culture
• Collect signed onboarding documents and submit them to HR
• Ensure completion of new hire checklists and forward to HR
• Work with department leadership to hand off for shadowing week

• Instruction & Certification

• Serve as certified CPR/First Aid instructor for staff training and recertification
• Conduct QBS (Safety-Care) training for applicable staff roles
• Provide hands-on instruction for clinical and non-clinical staff as needed

• Policy & Compliance

• Educate new hires on HR policies, procedures, and regulatory requirements
• Ensure training includes HIPAA, infection control, emergency protocols, and resident rights
• Ensure training content meets state and facility compliance standards

• Performance Monitoring

• Evaluate staff competency through observations, quizzes, and hands-on assessments
• Identify employees who are not meeting competency standards
• Provide additional support, coaching, or retraining as needed
• Collaborate with HR and department heads to initiate corrective action or termination if necessary

• Ongoing Development

• Assist in planning and delivering refresher training for existing staff
• Maintain accurate records of training completion, certifications, and evaluations
• Continuously improve orientation materials based on feedback and regulatory updates
• Support a culture of continuous learning, growth, and accountability

Qualifications

• Associate or Bachelor’s degree in Nursing, Healthcare Administration, Human Resources, or related field
• Current certification as CPR/First Aid and QBS instructor (or willingness to obtain)
• Experience in long-term care or healthcare setting preferred
• Strong communication, presentation, and interpersonal skills
• Knowledge of adult learning principles and training methodologies

Preferred Skills

• Experience in staff development, onboarding, or education coordination
• Ability to assess performance and provide constructive feedback
• Compassionate and patient-centered approach
• Proficiency with technology and digital tools used in training, documentation and communication
• Ability to meet physical requirements necessary to conduct CPR and other hands-on training sessions, including but not limited to, walking standing, lifting up to 50lbs, kneeling and demonstrating physical interventions