Transportation Services Agent -Part Time

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

The Transportation Services Agent provides exceptional customer service to both internal and external customers via phone and email. This role requires an in-depth understanding of company services and the ability to effectively communicate concerns within the department. The Agent will handle high volumes of emails and calls.

Primary Responsibilities

• Respond to customer inquiries via phone and email, providing information on domestic and international rate estimates, pickup scheduling, service times, shipment tracking, claim statuses, account balances, and invoice inquiries.
• Provide rates for LTL, 4848, 698, 699, read and understand customer's contracts and schedules and submit spreadsheets of these rates when requested
• Handle bill corrections, re-consignments, blind shipment, and coordination of inspections
• Email essential documents, including Bills of Lading, Proof of Delivery, claim forms, and freight bills.
• Assist customers with freight classification (NMFC).
• Maintain proficiency in all functions and programs related to the role.
• Understand and accurately use freight industry terminology.
• Document and report Overages, Shortages, and Damages (OS&D) and assist customers with claims processing as needed.
• Respond to website inquiries, including site navigation assistance, account reactivations, username creation, account linking, and credential recovery.
• Process new customer website registrations.
• Handle credit card payment processing.
• Uphold service standards to ensure an exceptional customer experience.
• Provide timely feedback to the manager regarding service issues or customer concerns.
• Build and maintain strong customer relationships through prompt and professional communication.
• Represent ODFL by delivering service that exceeds customer expectations.
• Embody the "Service 2.OD" standard by consistently providing outstanding support and making a positive impact.

Job Qualifications

Education:

• High school diploma or equivalent

Experience:

• Customer service experience, preferably in the transportation industry.
• Proficiency in Windows, Outlook, and Microsoft Word.
• Strong understanding of freight operations and processes.
• Excellent verbal and written communication skills.
• Ability to deliver outstanding customer service to both internal and external clients.
• Strong interpersonal skills and a positive, customer-focused attitude.
• Ability to maintain a calm and professional demeanor in customer interactions.
• Detail-oriented with strong organizational skills.
• Ability to work effectively in a fast-paced, high-volume email environment.
• Strong multitasking skills.

Working Days:

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift:

AM

Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Join the OD Family Today!

As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Vision & Dental
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career
• We prioritize our OD family of employees
• Ability to advance through our promote from within philosophy
• National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

If you have questions regarding this posting or require assistance with the application process, please click here for contact information.