Treasury Management Specialist

PRIMARY PURPOSE: 

The Treasury Management Specialist is responsible for assisting the treasury management sales team with the onboarding of accounts and services, providing business members with  product and service-related assistance and for performing the daily operational tasks which support the deposit, payment, and digital needs of business and treasury management members. 

ESSENTIAL FUNCTIONS

• Provide responsive treasury management support to both members and internal business partners by demonstrating a deep knowledge of all treasury management products & services.
• Assist members with online banking and electronic payment navigation and support.
• Assist the sales team with the successful onboarding of new members; coordinate collaboration with internal business partners.
• Open business deposit accounts at the direction of the TM sales team, ensuring compliance with the Patriot Act and other regulations; order and maintain business debit cards.
• Prepare all TM agreements and other member-facing documentation; coordinate completion.
• Perform setup and maintenance of all TM products and services within respective systems, including setup of ACH and wire transfer templates.
• Provide TM product and service training to members; install equipment when necessary.
• Ensure proper treasury management fee collection, adhering to waiver and exception policies and procedures.
• Prepare member-facing relationship reviews and annual product risk assessments.
• Process outgoing wire transfers at the request of the member.
• Process ACH, wire, mobile deposit and merchant deposit limit increases.
• Engage in value-added conversations with members; identify needs and cross-sell additional products & services; make referrals to internal business partners.
• Assist in research and completion of Request for Proposals (RFP).
• Assist with annual ACH and other regulatory audits as requested.
• Maintain departmental product and usage logs and other reporting.
• Assist with account analysis proformas and the creation of sales presentations and other materials.
• Print and mail member checks and notices.
• Perform and complete daily Exception Item Processing including Check and ACH returns, prenotes and NOCs; Positive Pay; stop payments, non-post, and NSF; process deposit adjustments and encoding errors.
• Review and respond to daily deposit processing reports.
• Process and monitor all unauthorized debit card, ACH, check and credit card fraud disputes for business members; maintain reporting.
• Perform setup and maintenance of sweep accounts.
• Process foreign items.
• Approve all TM member online-originated outgoing ACH files.
• Prepare and submit quarterly IBRETA and IOLTA remittance.
• Respond to requests for deposit account research and verifications.
• Verify restrictive endorsements on business mobile and merchant capture deposits.  
• Order business credit cards, process payments and troubleshoot declined transactions.
• Maintain Account Analysis system.
• Update departmental policies and procedures as assigned by VP, Treasury Relationship Management.
• Additional duties as assigned.

QUALIFICATIONS: 

• High School diploma required.
• Minimum of two (2) years treasury management sales support or deposit operations experience.
• Required knowledge and/or experience includes but is not limited to: treasury management product knowledge and operations; item processing; ACH, fraud disputes, wire transfer processing and deposit account operations.
• Working knowledge of financial institution platforms and systems; experience with Fiserv Premier preferred.
• Working knowledge of NACHA and other compliance and regulatory security requirements.
• Ability to communicate in a professional manner in-person, over the phone and via email.
• Strong organizational and time-management skills with the ability to effectively multi-task, meet deadlines and provide regular updates
• Excellent customer service skills, with proven ability to exercise good judgement and to de-escalate issues as necessary.
• Working knowledge of computer software (Microsoft Excel; Word; PowerPoint; Outlook)
• Bondable

 

Pay Range: $29-$35/per hour plus 10% annual target bonus. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

BENEFITS:  

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave