Utlities Team Supervisor

Location

Charleston- 997 Morrison Drive, Suite 402

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry-we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified by Great Place to Work, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Job Description

Job Title: Utilities Team Supervisor

Primary Responsibilities: The Utilities Team Supervisor is responsible for overseeing day-to-day utility operations, managing a team of Utility Specialists and serving as the primary contact with the company's third-party utility service provider. This role ensures timely issue resolution, efficient onboarding, and continuous improvement of utility processes across all markets.

Skills & Competencies:

• Bachelor's degree or equivalent experience required.
• 3-5 years in a service-focused role, ideally in property management.
• Experience managing remote teams and resolving escalated issues.
• Strong knowledge of fair housing and local real estate laws (where applicable).
• Proficient in Microsoft Office Suite; advanced Excel skills preferred.
• Experience with SimpleBills or similar utility management platforms is a plus.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities in a fast-paced environment.
• Highly detail-oriented with strong organizational and multitasking skills.
• Able to work flexible hours, including weekends or holidays, based on business needs.

Essential Job Functions:

• Lead and manage Utility Specialists, including onboarding, training, performance management, and workflow coordination.
• Serve as the primary escalation point for complex or unresolved utility issues.
• Manage workload and priorities for the third-party utility provider (SimpleBills).
• Conduct in-house utility training sessions for Market Leads.
• Oversee utility onboarding processes in markets not supported by third-party providers.
• Coordinate with field leadership to address tenant utility needs and improve service delivery.
• Identify opportunities to streamline processes and improve operational efficiency.
• Develop and maintain tenant utility communication programs.
• Collaborate with cross-functional teams to mitigate utility-related tenant issues.
• Manage and resolve Level 2 utility escalations.
• Perform other duties as assigned by leadership.

Key Metrics & Responsibilities:

• Respond to utility disconnects within 24 hours.
• Respond to CMS blogs from the Field Team within 24 hours.
• Maintain fewer than 20 residents in FALSE status on SimpleBills accounts.
• Ensure utility transfers are completed within a 3-day SLA for residents in NC, Dallas, and other markets where third-party utility services are restricted during Turn.

Physical Requirements:

• Must be able to work in office as regularly scheduled- Capable of working extended hours, including evenings, weekends and holidays as necessary.
• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.
• Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
• Position may involve sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must have finger dexterity for typing/using a keyboard.

Environmental Requirements:

• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays.
• Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.
• For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.
• The physical demands described here are representative of those that must be met by an employee to successfully perform
• the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to
• perform the essential functions

Why work for Maymont Homes ?

Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.

Certified Great Place to Work- Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.

Outstanding Benefits- Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.

Career Growth- With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.

Strong Foundation- As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT