VDC Support Specialist

Compensation for this role: $45.00 to $55.00 per hour depending on experience

General Responsibilities

• Maintain open communication lines with all working relationships
• Follow up to ensure items for which the job is accountable are performed
• Earn and maintain customer's trust
• Uphold the core values of the organization
• Work well with others to accomplish the mission of the organization and of the job

Specific Responsibilities

• Autodesk installation and troubleshooting, Revit family creation/customization
• Computer setup and maintenance - Budget for new hardware/software as needed
• Implement BIM department standards for shop drawing continuity
• Provide continuing education related to VDC/BIM for the greater good of the department
• Standardized onboarding of new employees
• Assist in the planning, design, and development of new applications, and enhancements to existing applications
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Provide orientation and training to end users for all modified and new systems
• Work with Director to maintain and monitor the department budget
• Stay current with new technology and techniques and create system design proposals
• Develop, implement and monitor department standards, templates and software requirements
• Manage all construction technology
• Assist in the deployment of new applications and enhancements to existing applications
• Ensure compatibility and interoperability of in-house computing systems
• Tracks department equipment (Hardware, software, RTS, etc.)
• Meet with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues
• Assist VDC Manager in periodic field training on software use and department capabilities

General

• General computer support
• Prefabrication details
• Day-to-day business
• Time Sheets
• Assisting VDC Manager
• Project Management

Other duties as may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Skilled in:

• Acting as a self-starter
• Working with little supervision
• Customer management
• Listening
• Speaking intelligently
• Estimating resources needed to complete required tasks
• Adapting to new and changing requirements, environments, and/or information
• Managing people and processes
• Managing complex projects, breaking them down to their component levels
• Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding
• Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees
• Operating a computer
• Operate Microsoft office products
• Organizing work to accomplish tasks
• Reading and writing
• Prioritizing and reprioritizing to meet job needs
• Identifying and managing risk
• Problem solving

Ability to:

• Retain and access critical information from memory
• Efficiently and effectively troubleshoot all AutoDesk products
• Conceptually estimate and provide input on demand at design meetings
• Conceptualize and visualize projects for constructability means and methods
• Think on your feet
• Be personally detached from ideas (no ego)
• See things from multiple perspectives

REQUIREMENTS:

• High School Diploma or equivalent is required. A.A.S. degree in Drafting/Construction Management or Equivalent is preferred.
• 5+ years construction industry experience is preferred, with advanced proficiency in Revit, Navisworks, Bluebeam and ACC, and computer programming experience.

Benefits of this role:

• Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.
• Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore's in house training program.

Applications will close for this position on: September 15, 2025 or until role is filled

For questions regarding this role, please contact: recruiting@encoreelectric.com

To request an accommodation during the application process, please contact HR@EncoreElectric.com.

Encore Electric, Inc. is an EOE, including disability/vets.