Vehicle Acquisition Advisor | Heritage Hyundai Towson

Job Description

Heritage Hyundai is expanding our service team and is seeking a motivated and customer-focused Vehicle Acquisition Advisor. This individual will interact with customers in the service department to discuss the potential purchase of their current vehicles. By appraising vehicles in the service drive, the Advisor will determine trade-in values and identify sales opportunities for both new and used vehicles.

This role bridges the service department by turning routine service appointments into meaningful sales opportunities, providing customers with valuable information about their vehicle's worth and upgrade options.

Essential Responsibilities:

• Engage with service customers to discuss the value of their current vehicle and potential trade-in opportunities.
• Present options for new or pre-owned vehicles that better meet customer needs and budgets.
• Explain key concepts such as vehicle equity, depreciation, and financing options.
• Conduct preliminary assessments of vehicle condition, mileage, and history to support trade-in appraisals.
• Collaborate with the sales and service departments to provide accurate appraisals and second opinions.
• Meet or exceed performance goals by converting service customers into vehicle buyers or trade-in prospects.
• Prepare and manage required documents for vehicle purchases, trade-ins, and title transfers.
• Ensure all processes are compliant with company policies and state/federal regulations.
• Perform additional duties as assigned.

Qualifications:

• Experience using vehicle appraisal tools (e.g., VAuto, AccuTrade) is preferred.
• Prior experience in automotive sales, service advising, customer service, or related fields.
• Strong organizational skills and the ability to multitask effectively.
• Exceptional verbal and written communication skills.
• High level of professionalism, motivation, and a strong work ethic.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with a customer-first attitude.
• Must be able to perform all essential functions of the job.

Employee Advantage:

MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

HEGE123

Service

Salary Range

$31,200.00 - $80,000.00

Heritage Hyundai Towson

Post Internally and Externally

Zip Code

21204