Vendor Operations Specialist

Vendor Operations Specialist

About Stukent

Stukent is on a mission to help educators help students help the world. We provide cutting-edge curriculum and simulation tools for high schools and universities across the country, helping teachers deliver real-world learning experiences in marketing, business, finance, and more.

Position Overview

We are seeking a proactive, highly organized, and solution-oriented Vendor Operations Specialist to coordinate the processes that enable Stukent to become and remain an approved vendor for educational institutions.

This position plays a key role in accelerating the sales pipeline by ensuring all required documentation, such as RFPs, Data Privacy Agreements, Security Questionnaires, vendor and bid portal submissions, is completed accurately, promptly, and in alignment with institutional, legal, technical, and compliance standards.

The Vendor Operations Specialist serves as the central point of contact for all documentation requests from educational partners and will collaborate closely with internal teams, including Sales, Client Success, Legal, Technology, and Executive Leadership. This role is essential in building and maintaining a streamlined, compliant, and consistent vendor onboarding process across the organization.

Location

This position is on-site at either of our Stukent office locations: Idaho Falls, ID, or Lexington, KY.

Key Responsibilities

• Coordinate the process of becoming an approved vendor for new customers and renewals.
• Address incoming vendor documentation requests by completing and submitting responses accurately and on time.
• Develop a strong understanding of Stukent's company profile, product functionality, compliance, and security information, and educational use cases to ensure accurate and consistent responses.
• Review vendor documentation for non-standard requirements, coordinate needed responses with internal teams, and manage timelines to ensure compliance and timely approvals.
• Identify and document gaps between customer requirements and Stukent's current capabilities, escalating non-standard issues as needed.
• Maintain and regularly update a knowledge base of responses and templates to answer vendor questions.
• Track work tickets for each project, including due dates, progress updates, and escalations.
• Coordinate activity across teams to meet submission and approval deadlines.
• Use customer and third-party procurement portals to retrieve and submit information.
• Communicate with customer procurement and IT departments to address vendor onboarding questions and provide necessary documentation.
• Maintain accurate and comprehensive records of submissions, approvals, and signed agreements.
• Contribute to process improvement initiatives by identifying inefficiencies, recommending solutions, and implementing strategies and tools to streamline and automate documentation workflows where possible.
• Perform miscellaneous job-related duties as assigned.

Qualifications

• 1+ years of experience in project coordination, operations, legal support, sales operations, or a similar administrative or compliance-related role.
• Experience handling RFPs, vendor management processes, or compliance documentation strongly preferred.
• Experience in data privacy, information security, compliance, vendor management, or risk management is highly desirable.
• Experience working with educational institutions and/or Procurement Departments to efficiently understand the processes and requirements necessary to become an authorized vendor for each request.
• Exceptional organizational and project management skills.
• Excellent written and verbal communication skills, with the ability to articulate legal, compliance, and technical language clearly.
• Demonstrated compliance aptitude and willingness, and desire to learn more about relevant education-specific compliance regulations (e.g,. FERPA, COPPA, etc.)
• Excellent interpersonal skills with the ability to collaborate effectively with cross-functional teams and external partners.
• Meticulous attention to detail and a strong sense of ownership and accountability.
• Strong research and analytical skills to interpret documentation requirements and gather necessary information.
• Experience using AI tools for analysis and comparison of documents, contracts, etc., is extremely beneficial.
• Comfortable working in a fast-paced environment with multiple priorities.
• Experience working with educational institutions or EdTech companies is preferred.

Why Join Stukent?

• Enjoy rapid growth in a mission-driven environment.
• Thrive in a collaborative, inclusive space.
• Competitive compensation and benefits.

At Stukent, we are committed to fostering a diverse and inclusive workplace. We believe that diverse teams bring a wealth of perspectives, ideas, and experiences that drive innovation and better outcomes for our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status.