Vendor Operations Specialist

Position:                        Vendor Operations Specialist
Location:                Sioux Falls


Job Description:
We are seeking a proactive and detail-oriented Vendor Operations Specialist to manage the full lifecycle of vendor relationships—from onboarding and vetting through performance monitoring and offboarding. This role serves as a key point of coordination between external vendors, internal teams, and Finance to ensure operational efficiency, compliance, and cost-effective vendor management. The ideal candidate is a strong communicator and problem solver who thrives in a fast-paced, evolving environment and is passionate about streamlining vendor processes through technology and automation.

 Responsibilities:

• Manage end-to-end vendor processes, including onboarding, compliance vetting, credentialing, contract tracking, and offboarding.
• Maintain accurate vendor documentation and oversee internal system integration.

• Coordinate vendor provisioning for new client implementations in collaboration with internal departments.
• Serve as the primary liaison between vendors and cross-functional stakeholders.

• Ensure timely and accurate vendor billing.
• Investigate and resolve discrepancies with key vendors such as WKLS, Avalara, and CXone/NICE.

• Track, assess, and report on vendor performance against service-level agreements (SLAs).
• Drive timely resolution of escalated vendor issues and implement corrective actions when needed.

• Support vendor evaluations, renewals, and potential replacements (e.g., Repay, Provana, Remkin).
• Identify and implement process improvements to streamline vendor workflows through automation and tighter controls.

• Monitor compliance with internal procurement policies and external regulations.
• Maintain vendor risk assessments and ensure all required documentation is up to date.

• Partner with Finance to analyze vendor spend, identify cost-saving opportunities, and make recommendations on vendor consolidation or renegotiation.

• Assist with billing and reconciliation processes for clients.
• Provide detailed reporting on services rendered and vendor-supported deliverables.

Education & Other Minimum Requirements

• 3–5 years of experience in vendor management, procurement operations, or a similar role.
• Strong analytical, communication, and negotiation skills.
• Experience working with platforms such as CXone/NICE, Avalara, or LexisNexis preferred.
• Background in fintech, collections, servicing, or tech-enabled operations is a plus.
• Proficiency in Excel, project tracking tools, and procurement or vendor management systems.
• Ability to manage competing priorities with a high level of accuracy and attention to detail.

Bonus points if you have:

• Experience with additional vendor platforms such as WKLS, Repay or similar payment processing partners, Provana, Remkin and/or EOSCAR
• Exposure to fintech, collections, or financial services operations
• Experience helping optimize third-party vendor relationships through automation, reporting, or workflow tools
• Familiarity with vendor or procurement systems and integration projects

Competitive pay with bonus, and a comprehensive benefits package that includes, but not limited to:
 

• 401(k) + company match up to 4%
• Long Term Incentive program
• Medical, dental, and vision coverage
• Annual HSA contribution of $1,650
• Life insurance, disability, and critical illness
• Birthday holiday
• 2 floating Community Days
• Free snacks and drinks in the office
• Tuition reimbursement program
• Generous PTO, including Paid Parental Leave
• $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day
• Community funds, wellness funds, and more

Learn more about our benefits by viewing our 2025 Employee Benefits Brochure.

Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.

Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.

Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
 

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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