Vendor Project Manager

Exemption Status:

United States of America (Exempt)$102,260 - $140,608 - $178,955

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

The CCO Strategic Projects & Vendor Manager works within the Customer Contact Operations (CCO) department to provide CCO vendor management, new business service development, project planning, project management and project governance. The position works in partnership with enterprise-wide functional leaders, stakeholders and project team members to manage complex business projects across MedImpact’s Commercial, Medicare Part D program, Medicaid program, and the public federally-facilitated or state-based marketplace exchange programs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Evaluates potential provider's services, reputation, resources and expertise through the Request for Information (RFI) and Request for Proposal (RFP) process.  Ensures that selected vendors support the Company's business objectives.

• Handles contract negotiations; prepares and provides statement of work “SOW” and service level exhibits to the Contracts Management department.  Works closely with Contracts Management to approve contracts.

• Manages external vendor relations for all lines of business within Customer Contact Operations.

• Serves as the liaison between vendors and internal stakeholders (Formulary, Health Services, Business Validation, Government Programs & Services, supporting our Contracts and Procurement team). 

• Ensures vendors are performing in-line with expected contractual service levels and related performance guarantees.

• Identifies and implements continuous efficiencies associated with vendor product or service fulfillment.

• Leads the efforts of multi-disciplinary project teams through various stages of the vendor and project development lifecycle, including vision and scope, required analysis and partnership with various departments throughout the duration of projects.

• Reviews project proposals and plans to determine timing of deliverables, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available resources to various phases of projects; establishes work plans, schedules, resources for each phase of projects; coordinates and arranges for recruitment or assignment of project personnel.

• Communicates with project staff to outline work plan, assign duties, responsibilities, and scope of authority. Coordinates and interfaces with other departments to secure project team resources.

• Responsible for completeness of project documentation throughout the project lifecycle and for obtaining appropriate approvals at each phase of the project.

• Manages project progress by establishing regular meetings scheduled with project teams. Assesses project progress versus milestones and identifies areas of potential concern in adequate time in order to mitigate risk.

• Creates and communicates status reports for management, clients and key stakeholders.

• Develops new service offerings within CCO, including new process development, organization, communications while leading the execution across Customer Contact Operations.

• Identifies and implements continuous process improvement as well as operational efficiencies.

• Supports project through project close out and transitions to maintenance of business owners.

Supervisory Responsibilities

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BS/BA and 9+ years’ experience or equivalent combination of education and experience, and 6 years' of SME in respective areas

Computer Skills

To perform this job successfully, an individual should be proficient in Microsoft Office (Access, Excel, Word, and PowerPoint) and Microsoft Project.

Other Skills and Abilities

• Experience in Call Centers and/or BPOs highly preferred.

• Excellent working knowledge and experience in the role of a Project Manager of complex business projects that include both business process, service delivery and information technology solutions.

• Experience in all phases of systems development lifecycles (SDLC) and/or business process engineering methodologies.

• Experience operating in a matrix management organization.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Composure

Decision Quality

Organizational Agility

Problem Solving

Customer Focus

Drive for Results

Peer Relations

Time Management

Dealing with Ambiguity

Learning on the Fly

Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position must work on-site at the San Diego Headquarters (or other company location) for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders.  Periodic scheduled remote work may be permitted as allowed under the department’s policy and with management approval. 

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonable meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required.  Work hours may be changed from time to time to meet the needs of the business.  Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires domestic travel of up to 10% of the time. 

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The abovestatements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.