Veterinary Client Service Representative - Relief

Client Service Representative - Relief

Metropolitan Animal Emergency and Specialty Center

Rockville, Maryland

Part-Time Relief

Metropolitan Animal Emergency and Specialty Center , a Thrive Pet Healthcare Partner, is looking for a Relief Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community.

At Metropolitan Animal Emergency and Specialty Center, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.

Experience & Skills Requirements:

• 2+ years experience in a veterinary setting required
• Ability to work overnights, weekends and holidays required
• Enjoys connecting with people and has exemplary customer service skills
• Believes that attention to detail matters
• Wants to learn and accepts feedback openly
• Has excellent communication skills, both oral and written
• Possesses a sense of calm, even in the chaos
• Demonstrates dependability and ethical decision making
• Is not afraid of challenges and has determination to work through obstacles
• Can work well within a team of diverse individuals, showing compassion and empathy

Primary Job Responsibilities:

• Responsible for ensuring excellent customer service is provided to our clients.
• Answer and prioritize incoming phone calls
• Monitor client flow from check-in through discharge
• Provide excellent customer service to our referring veterinarians and their staff by assisting with their needs and those of their clients.
• Records management
• Audit client and patient electronic records for completeness and accuracy of information.
• Process payment transactions
• Assist with client education
• Relay accurate and complete information from clients to veterinarians and other team members
• Work closely with team members to build comradery, cooperation and respect

About the Hospital

Metropolitan Animal Emergency and Specialty Center is the Greater Washington Metropolitan area's pet care answer 24 hours a day, 7 days a week, 365 days a year. We combine the passionate care you are accustomed to from your primary care veterinarian with the precision and effectiveness of emergency veterinary care requires.

We have been successfully and compassionately operating since 1976. As one of the oldest and best known 24-hour emergency animal hospitals in the country, we are a part of the community and share in its history.

Rest assured, we are on stand by for you and your pet, around the clock. Whether it is emergency veterinary services your pet needs or post-incident monitoring and care, the staff at Metropolitan Emergency & Specialty Center has dedicated itself to bringing the wag back to your dog's tail and the purr back to your cat's meow.

We combine the passionate care you're accustomed to from your primary care veterinarian with the precision and effectiveness that emergency veterinary care requires in emergency, diagnostic, surgical, and specialized intensive care services.

We are open: 24/7

Serving: Twinbrook, Rockville Town Square, Rockshire, Woodley Gardens, Westmore, Lincoln Park, West End Park, New Mark Commons

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $19 - $23/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.

We look forward to hearing from you, apply today!