Veterinary Client Services Representative

At Northwest Animal Care Hospital, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources. As a Client Service Representative, you'll play an important role in pets' lives by providing comprehensive care throughout their journey.

Experience & Skills Requirements:

• Customer service experience required; 2 years' experience in veterinary medicine is preferred.
• Excellent oral and written communication skills.
• Experience in appointment scheduling and multi-line phone systems; ability to multi-task.
• Able to enter medical notes and maintain medical records into our computer system; can type 45mpm minimally.
• Currently possess, or able to obtain Veterinary Medication Clerk license in Washington state within 90 days of employment.
• Desire to practice empathetic, gold standard medicine benefiting our patients through all life stages.
• Are positive, kind and provide trustworthy communication to the patients, team members and clients.
• Have the desire to constantly grow and advance as a valued member!

Role Responsibilities:

• Help strengthen relationships with our clients by greeting them and their pet!
• Educate clients and answer non-medical inquiries.
• Maintain client relationships and service standards by responding to phone calls, taking messages, processing prescription refill requests and appointment scheduling. Regular monitoring of email and faxes.
• Maintains computer records with up-to-date client and patient data, verifying each patient entering the hospital.
• Maintains the front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensure financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
• Be willing to guide, mentor, and support fellow team members.

Flexibility in schedule and dependability are qualities that are highly regarded and paramount as a condition of employment. Shifts vary from 6:30am- 5:30pm, 7am- 6pm, or 730am- 6:30pm Monday through Friday, Saturday from 7:45am- 4:30pm. This is a full-time position scheduled from 35-38hrs weekly and will require rotating Saturday shifts. Compensation is negotiable based on credentials and experience with an hourly pay rate starting at $21-23 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

About the Hospital

At Northwest Animal Care Hospital, we offer primary and intermediate care for dogs, cats, pocket pets, avians and reptiles. Our well established 6 DVM practice has been serving the Everett community for over 20 years. Our veterinarians and staff provide quality care and great experiences for pets and pet owners through every life stage. As a fully equipped facility, we can offer a wide range of veterinary care that also includes orthopedic surgery and rehabilitation. Northwest Animal Care Hospital has fostered a culture and brisk pace that combines personal growth and uncompromising animal care with fun and hard work!

Benefits - our care in action

Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Free CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

You'll Thrive with Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses- ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment - across the nation.
• Leadership training for a thriving and long career in the veterinary profession.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.