Vice President, Real Estate Practice Leader

Who Thrives at Virtus:

• Embody the Virtus Core Values: Better Tomorrow, Fearless Pursuit, One Virtus.
• Are energized by leading people, elevating performance, and building high‑trust teams.
• Manage complex Real Estate placements with confidence and technical mastery.
• Are a disciplined operator who values process, quality, and measurable results.
• Communicate with clarity, conviction, and executive polish.
• Want a seat at the table helping shape the future of the Real Estate Practice.

Key Responsibilities:

• 1.Leadership & Team Development

• Lead and mentor a full Real Estate Client Success Unit (AEs, AMs, CAS).
• Set the standard for service excellence, technical accuracy, and client experience.
• Conduct workflow reviews, renewal readiness checks, and quality audits.
• Optimize workload distribution and team capacity planning.
• Deliver real time coaching, formal evaluations, and individualized development plans.
• Recruit and retain top performers; support succession and bench strength.
• Serve as senior point of escalation for client issues, carrier obstacles, or process bottlenecks.
• Maintain compliance with all internal systems, documentation, and licensing standards.
• Lead weekly or bi-weekly alignment meetings with the team focused on performance, renewal excellence and career progression.

• Collaborate with Practice Leadership on service model evolution, operational strategy, and staffing structure.
• Participate in leadership meetings and support practice level forecasting and financial planning.
• Lead cross functional improvements to drive efficiency and scalable growth.
• Influence key stakeholders and help roll out new workflows and service innovations.
• Reinforce One Virtus—building cohesion, alignment, and shared accountability.

• Manage a personal portfolio of upper‑middle‑market Commercial Real Estate accounts until a certain Book scale is reached, then exclusively manage the Unit team members.
• Lead strategy around coverage architecture, risk transfer, stewardship reporting, and renewal planning.
• Maintain deep understanding of each client’s business model, risk exposure, operations, and strategic priorities.
• Provide executive‑level guidance on risk management, market conditions, and financial structures.
• Maintain exceptional retention and growth metrics across assigned accounts.

• Provide oversight into unit deliverables: proposals, marketing strategies, and submissions.
• Review complex placements including layered property programs, self-insured retention programs, captives, builder’s risk, management liability, cyber, and specialty structures.
• Ensure delivery meets Virtus standards for quality, accuracy, and documentation.
• Strengthen carrier and wholesaler partnerships and utilize market insights to drive strong outcomes.
• Stay current on industry trends, legal changes, and emerging Real Estate risks.

• Own unit KPIs: retention, renewal discipline, file quality, service plans, client satisfaction.
• Support practice profitability through revenue execution, margin discipline, and cross‑sell strategies.
• Ensure timely, precise completion of all renewals, endorsements, certificates, audits, and communications.
• Support producers in strategic planning and new business opportunities.

Qualifications:

• 5–10+ years commercial insurance experience with proven Real Estate specialization.
• Direct experience leading, coaching, or managing within a brokerage environment.
• Deep technical understanding of complex Real Estate risks and placements.
• Strong negotiation skills and ability to build connection quickly.
• Proficient with modern systems, workflows, insurance platforms and Microsoft 365.
• Exceptional communication skills including public speaking and executive presentation.
• Bachelor’s degree preferred; CPCU or related designations strongly preferred.
• Active Property & Casualty license.

What Will Make You Stand Out:

• Expertise in large Real Estate programs, alternative risk, captives, aggregate deductibles, and self-insured retention structures.
• Experience leading large multi‑stakeholder engagements at scale.
• Proven track record of team performance improvement and operational excellence.
• Prior Unit Manager, Client Service Leader, or similar leadership experience at a top brokerage.