Volunteers Director - (Non-Clinical)

Program Leadership & Strategy

• Develop, implement, and oversee a comprehensive hospital volunteer program.
• Establish and maintain policies and procedures that comply with hospital standards, regulatory requirements, and safety protocols.
• Collaborate with clinical and non-clinical leaders to identify and prioritize volunteer opportunities.

Volunteer Recruitment, Training & Placement

• Recruit, interview, and screen volunteers to ensure suitability for patient care and support roles.
• Provide onboarding, orientation, and role-specific instruction for patient and non-patient assignments.
• Assign volunteers to areas such as nursing units, information desks, gift shop, fundraising events, and ancillary departments.

Volunteer Supervision & Support

• Supervise day-to-day volunteer activities, ensuring professionalism and adherence to hospital standards.
• Provide support to Hospital's Chaplaincy Program
• Provide ongoing feedback, mentorship, and conflict resolution as needed.
• Maintain scheduling systems and ensure adequate volunteer coverage in critical hospital areas.

Patient Experience & Safety

• Train volunteers to enhance patient comfort, including greeting visitors, escorting patients, delivering comfort items, and assisting with wayfinding.
• Ensure compliance with infection prevention protocols, privacy regulations, and patient safety policies.
• Collaborate with nursing and patient experience teams to monitor the quality of volunteer interactions.
• Track volunteer hours and contributions for reporting, donor relations, and community engagement.

Community Outreach & Partnerships

• Build relationships and maintain contracts with schools, universities, and community groups to create a pipeline of volunteers.
• Represent the hospital at community fairs, health events, and volunteer recruitment activities.
• Collaborate with foundation/development teams on fundraising and philanthropic volunteer opportunities.

Administration & Compliance

• Oversee volunteer database management system.
• Prepare regular reports for hospital leadership and the board on volunteer hours, service impact, and program performance, as requested.
• Ensure all volunteers comply with hospital orientation, immunization, and background check requirements.

Job Requirements

Required Education- None

Required Licenses and/or Certifications- None

Required Work Experience- None

Required Knowledge, Skills, and Abilities:

Microsoft Office and general computer applications. Strong leadership, organizational, and interpersonal skills

Preferred Qualifications

Bachelor's degree preferred

3 years' experience in leadership role