VP, Account Services
Gravillis Inc.Los Angeles, CA
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Job Description
Department: Accounts / ProductionReports To: Chief Operating Officer (COO)Location: Los Angeles, CA (Hybrid)Contract to Full Time Position OverviewThe VP, Account Services, is a senior leadership role responsible for driving new business, overseeing multi-account production operations, and ensuring the seamless delivery of high-quality creative work across Key Art, Social, and integrated campaigns. This role leads client relationships, manages cross-functional collaboration, and guides the Project Management and Production teams to deliver best-in-class results. The VP, Account Services partners closely with Creative Directors, Account Leads, and C-suite leadership to support company growth, optimize workflows, and uphold operational excellence.This position plays a critical role in revenue expansion, client satisfaction, and organizational scalability.Key ResponsibilitiesBusiness Development & Client Growth
- Drive new business growth by securing new clients and expanding opportunities within existing accounts.
- Proactively pursue, pitch, and close new business to strengthen long-term client partnerships.
- Build and maintain strong client relationships, ensuring satisfaction and ongoing account expansion.
- Provide strategic production insight, scopes, and feasibility assessments for new business opportunities.
- Oversee day-to-day project execution across multiple client accounts, ensuring clear communication with clients, Creative Directors, Account Leads, and freelancers.
- Partner with creative and account leadership to translate briefs into actionable production plans.
- Uphold quality control across all workstreams—including static, motion, digital, and social.
- Ensure seamless project delivery, maintaining excellence across production, client experience, and operational execution.
- Lead, mentor, and develop the Project Management and Production teams (4+ direct reports).
- Maintain alignment and operational efficiency across PM, creative, account, and C-suite teams.
- Support recruitment, staffing planning, role definition, and team structure development.
- Foster a collaborative, accountable, and solution-oriented culture, particularly under tight timelines.
- Report directly to the COO to establish goals, milestones, and organizational priorities.
- Optimize workflows, streamline processes, and resolve production bottlenecks.
- Forecast production bandwidth, staffing needs, and external vendor requirements.
- Manage budgets, scopes, schedules, and resource allocation for high-profile campaigns.
- Escalate risks early and provide clear, actionable solutions.
- Develop KPIs and present quarterly performance insights to the C-suite.
- Empowered to make independent production and account decisions while collaborating cross-functionally.
- Influence company growth through business development, client retention, workflow innovation, and operational leadership.
- Build and refine internal processes to support creative excellence and scalable operations.
- Oversee and maintain strong partnerships with external vendors and internal stakeholders.
- 7+ years of experience in creative production, entertainment marketing, film/TV, gaming, or related fields.
- Proven experience leading high-volume campaigns in key art, social, and motion/digital production.
- Strong understanding of creative, production, and operational workflows.
- Demonstrated success in business development and client relationship management.
- Proficiency in Airtable and modern project management platforms.
- Exceptional communication, leadership, and problem-solving skills.
- Ability to thrive in a fast-paced, deadline-driven environment while maintaining a calm, solution-oriented approach.
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