VP Product Management Collections & Contact Center

SWBC is seeking a talented individual to collaborate with Senior and Executive leadership in product management, to define and prioritize product features. You will work closely with cross-functional teams to ensure successful product development and launch. You will also be responsible for monitoring product performance and driving continuous improvement to ensure product growth. The ideal candidate is a strategic thinker with a strong product development background and proven ability to lead and drive results

Essential duties include the following:

• Defines and prioritizes product features based on customer feedback and market trends.
• Conducts customer research and analysis to inform product decisions, reporting findings to senior management to help drive client advisory board discussions.
• Collaborates with cross-functional teams to drive product development.
• Collaborates with cross-functional teams to deliver high-quality products on time and within budget.
• Monitors and reports product performance metrics to senior management.
• Stays up to date with market trends and competitive analysis through regular competitive analysis and virtual market research.
• Assists senior product managers with pricing proposals and responses.
• Develops and mentors junior members of the product team.
• Assists in the development of divisional culture and display positive actions to junior members.
• Collaborates with expense stakeholders to ensure the product maintains a healthy net income.
• Utilizes pricing and expense models to make informed decisions.
• Assists with cost center research for budgeting purposes.
• Creates active corrective items in Sales Force as indicated by Senior Management, monitor and report status to senior management.
• Thought leader and innovator for collections and contact center products.

Serious candidates will possess the minimum qualifications:

• Bachelor's degree in business, Marketing, Finance or related field or equivalent work experience.
• Minimum of ten (10) years' experience leading consumer lending and collections organizations within the credit union or banking industry.
• A strong understanding of customer service or service provider organizations.
• Strong leadership and project management skills.
• Excellent communication and collaboration skills.
• Experience with product analytics tools and methodologies.
• Passion for technology and innovation.

SWBC offers*:

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program
• Based upon employee eligibility

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.