Vuer Operations Coordinator
iVueitColumbus, OH
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Job Description
Job Title: Vuer Operations CoordinatorLocation: On-site, ColumbusDepartment: OperationsReports to: Community ManagerPosition Overview: iVueit is a leading provider of nationwide property inspections. We pride ourselves on delivering exceptional service to our clients through our dedicated team of professionals. We are seeking a dynamic and personable Vuer Operations Coordinator to assist in our efforts in building and nurturing strong relationships with our Vuer community—our valued users who complete surveys using our app. This role will report directly to the Vuer Community Manager (CM).Key Responsibilities:
- Community Engagement & Support
- Assist with Vuer issues by serving as a point of contact for basic Vuer concerns, providing feedback and escalating issues that require Community Manager (CM) involvement.
- Provide timely responses to Vuer questions and inquiries through the Vuer community email address.
- Work with the support team to identify common Vuer issues while reporting those issues to the CM.
- Collaborate with all teams to improve the overall Vuer community experience.
- Assist in identifying areas of need for “Vues” requiring background checks
- Build a rapport and assist in implementing strategies to increase user engagement, satisfaction, and retention within the Vuer community.
- Reach out applicants from AppCast when “Vues” are available in their area to improve conversion rate on applicants to Vuers.
- Recruiting & Retention
- Assist in recruiting efforts by utilizing social media and other platforms to recruit Vuers in remote areas.
- Utilize outreach efforts to assist new recruits with completing “Vues’ in their respective areas.
- Collaborate with the CM and Marketing Team to develop recruitment materials.
- Track and monitor Vuers on the “black-list” to ensure new profiles are not being created.
- Additional Duties
- Assist with additional assignments and research additional data, as needed.
- Crosstrain on inter-departmental tasks to assist other departments, as needed.
- Bachelor's degree in business or a related field.
- At least 3 (three) years of solid customer service experience required.
- Proficiency in Microsoft Excel for tracking, reporting and data analysis.
- Ability to establish and maintain effective working relationships with on-site and remote employees, as well as stakeholders at multiple levels within the organization.
- Excellent communication skills, both written and verbal, with exceptional phone etiquette.
- Professional, friendly, personable, and passionate about delivering exceptional customer service.
- Health, dental and vision coverage
- 401k matching program
- Work from home days
- Paid holidays
- Competitive PTO structure
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