Warehouse Manager-Technical Warranty Support
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Job Description
Warehouse Manager – Technical Warranty Support
Overview:Advanced EV is seeking a dynamic and experienced Warehouse Manager – Technical Warranty Support to lead operations at one of our branch locations. This hybrid role combines warehouse oversight with technical warranty support, ensuring smooth day-to-day operations, exceptional customer service, and efficient resolution of service and warranty issues. If you're a hands-on leader with a knack for logistics, team management, and technical troubleshooting, we want to hear from you.
Key Responsibilities
Branch Operations & Team Leadership
- Supervise daily operations and staff across sales, rentals, service, and warehouse departments
- Monitor and manage P&L performance
- Enforce company policies and procedures
- Approve PTO, purchases, and departmental changes
- Conduct onboarding and training for new hires
- Set departmental procedures, margins, and budgets
- Lead weekly meetings with department managers
- Review performance reports across service, rentals, and admin teams
- Oversee showroom presentation and inventory
- Maintain strong relationships with top B2B clients
- Support department managers with escalated issues
- Manage hiring, disciplinary actions, and time management enforcement
Technical Warranty & Warehouse Support
- Provide dealer service support via phone and email to resolve warranty issues
- Ensure warranty procedures are understood and followed by staff
- Maintain accurate inventory records and restock supplies
- Process purchase orders and incoming shipments
- Inspect deliveries and manage returns of defective items
- Maintain warehouse cleanliness and organization
- Handle shipping complaints and escalate issues as needed
- Process invoices and coordinate with accounting for payments
- Perform additional duties as assigned
Qualifications
- Proven experience in warehouse management and team leadership
- Strong understanding of technical warranty processes
- Excellent communication and problem-solving skills
- Proficiency in inventory systems and reporting tools (e.g., NetSuite)
- Ability to multitask and manage competing priorities
- Comfortable working in a fast-paced, hands-on environment
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