Warehouse Supervisor

Richard's Packaging Inc. has evolved from its origins as a glass container manufacturer for pharmacies into a leading North American distributor of packaging and healthcare products for the healthcare, food and beverage, and cosmetics sectors. With 112 years of experience and a team of approximately 600 employees across the continent, we are committed to quality, innovation, and exceptional customer service. Join us in making a meaningful impact across diverse industries.

Why Join Richards:

• A competitive base pay plus variable compensation based on performance
• Health, dental, and vision insurance
• Life and AD&D at no additional cost to all eligible employees
• Voluntary life and AD&D insurance to cover any gaps
• Flexible spending accounts
• 401K
• Paid vacation days
• A collaborative and inclusive team where your ideas matter
• And so much more!

About the Role:

Reporting to the Director of Operations, the Warehouse Supervisor will be responsible for overseeing and coordinating the daily warehousing, logistics, and facilities activities that meet the ongoing needs of Richards’s customers. As a key member of our cross-functional operations team, you will primarily focus on coaching, mentoring, and measuring a high-performing and efficient warehouse team. This role requires someone with a solid understanding of warehousing and logistics operations, as well as the ability to lead by example and drive team performance.

The successful applicant will:

• Oversee the shipping and receiving of goods with Richard’s head office.
• Ensure shipments are handled according to the product and timeline requirements, meeting customer expectations.
• Resolve discrepancies between bills of landing and material received from carriers.
• Assist in the creation and implementation of shipping/receiving policies, schedules, and procedures.
• Perform inventory adjustments and provide back-up support for Transfer Order Costing and approvals.
• Manage storage, handling, organization, and shipping operations to serve the company’s warehouses and customers effectively.
• Ensure staffing levels meet all company shipping, receiving, and warehousing obligations.
• Develop and implement performance metrics, coach staff to meet targets, and track warehouse team performance.
• Ensure facilities are maintained in accordance with health and safety requirements.
• Track shipments, resolve customs clearance issues, and manage vendor communications.
• Participate in product training sessions to stay current on Richards’ technology and products.
• Effectively use available resources to assist in customer service and support.

We are seeking a candidate with the following experience and attributes:

• Secondary school diploma required, post-secondary education in a business administration field is preferred.
• 5-10 years of supervisory experience in warehouse and logistics roles.
• 2+ years of experience with ERP systems and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); NetSuite experience is a plus.
• Proven experience in facilities coordination with an understanding of technical building/warehouse requirements.
• Strong track record in warehousing and logistics management.
• Excellent multitasking ability in a fast-paced environment.
• Exceptional organizational, time management, and interpersonal skills.
• Strong communication skills, capable of conveying complex information clearly.
• Ability to develop high-performing teams and create a collaborative work environment.
• High attention to detail with strong analytical skills.
• Creative problem-solving ability, focused on operational efficiency and quality.

Richards Packaging Inc. is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.