Warranty Specialist

Job title: Warranty Specialist

Location: Conroe, Tx OR Dallas, Tx

Schedule: Hybrid; onsite 2 days per week at one of our corporate offices in Conroe, TX or Dallas, TX

Reports to: Director of Sales, Infrastructure

Hempel, founded in Denmark in 1915, is a world-leading supplier of trusted coating solutions. Across the globe, our products protect and beautify buildings, infrastructure and other assets, and play an essential role in our customers' businesses. They help minimize maintenance costs, improve aesthetics, and increase energy efficiency. Through our brands Hempel, Neogard, Crown Paints, Wattyl and Farrow & Ball, we provide solutions for the Marine, Energy, Infrastructure and Decorative industries.

Job Summary:

The Warranty Specialist is responsible for managing, analyzing, and maintaining warranty information across Neogard's North American operations. This role ensures accuracy, compliance, and efficiency in warranty processing by gathering data, verifying documentation, tracking claims, and producing actionable reports for internal stakeholders. The specialist will collaborate closely with technical services, sales teams, customer service, and product management to support timely claim resolution and continuous improvement in warranty performance. This role requires strong analytical ability, attention to detail, and a commitment to delivering high-quality data insights that help enhance customer satisfaction and operational excellence.

Essential Responsibilities:

• Review, verify, and process warranty requests to ensure accuracy, completeness, and compliance with internal policies.

• Maintain warranty databases, ensuring records are accurate, current, and aligned with company standards.

• Utilize CRM systems and other data platforms to manage daily tasks, track warranty status, and document customer interactions.

• Compile and analyze warranty data to identify trends, recurring issues, and opportunities for process improvements.

• Collaborate with technical services teams to obtain required supporting documentation, inspection reports, and field data.

• Prepare routine warranty performance reports for management, including key metrics and aging summaries.

• Communicate professionally with customers, contractors, sales teams, and internal departments regarding warranty status and required information.

• Support audit activities by providing accurate historical data and complete documentation.

• Contribute to cross-functional initiatives focused on improving warranty accuracy, turnaround time, and overall customer experience.

• Stay informed about product changes, system updates, and industry standards that influence warranty processes.

Minimum Qualifications:

• 3-5 years of experience in warranty administration, data analysis, customer service, or a related technical or operational role.

• Associate or bachelor's degree in business, Data Analytics, Operations, or a related field preferred, or equivalent relevant work experience.

• Strong analytical and data management skills, with experience using CRM systems and Excel or comparable tools.

• High level of attention to detail with strong organizational capabilities.

• Ability to communicate clearly and professionally with both internal and external stakeholders.

• Proven ability to handle confidential information while managing multiple priorities.

• Experience within construction materials, coatings, or manufacturing industries is preferred.

• Willingness to travel up to 10% for training, team meetings, or site-related information gathering, as needed.

What's in it for you?

• Medical, dental and vision insurance coverage options that begin on your first day of employment

• Flexible HSA and FSA options to manage healthcare and dependent care expenses

• 12 paid holidays

• 15 vacation days to start

• 6 personal days

• Paid leave for jury duty and bereavement

• 401(k) plan options with immediate company match and full vesting from day one

• Basic life insurance, short-term and long-term disability coverage for the unexpected

• Enjoy 16 weeks of fully paid maternity leave or 4 weeks of paid paternity leave, supporting you during life's most important moments.

• A strong flexibility policy making you thrive both in your job and privately

Application due

2026-02-27

Seniority Level

Entry level

Job Functions

Administrative, Customer Service, Sales

Industry

Chemicals

At Hempel, you're welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We're on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company - and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.