WaterPark Guest Services Lead Supervisor

Massanutten Resort

Job Summary

The WaterPark Guest Services Lead Supervisor performs a variety of customer relations services at Massanutten WaterPark related to retail, merchandising, and admission functions. Their primary responsibilities include admissions sales, assisting customers on the retail sales floor, and ensuring daily sales targets and client satisfaction goals are met. Responsibilities also include greeting guest and answering incoming phone calls, maintaining the cleanliness of the retail sales floor, arranging retail displays, and assisting with retail inventory. Will also assist with the WaterPark Guest Services Assistant Manager with supervision of department operations as need arises. Prior experience in working with the public is preferred and must have excellent communication skills.

Must be at least 18

Ability to communicate effectively with guest of all ages

Strong organizational and time management skills

Ability to multi-task

Preferred

Proven supervisor and customer service experience

Typical Schedule

Days:

Varies, including weekends, holidays required as needed

Hours:

Varies, including evenings 

Core Responsibilities

• Complete retail sales on the POS and reconcile sales/cash at the end of each shift
• Oversee day-today front line operations
• Resolve customer complaints
• Straighten and set up retail merchandise displays to ensure all products are visible and attractive to customers
• Maintain retail inventory including logging new merchandise and reconciling invoices
• Other duties as assigned by management

For more information, contact Gabriel Diaz at 540-289-4939.