Wellness Staff Assistant

Position Title

Wellness Staff Assistant

Requisition Number

9835BR

College/Division

Student Affairs

Required Application Documents

Cover Letter, Curriculum Vitae or Resume

Employment Category

Fulltime

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Required Minimum Education Level

HS, GED

How To Apply

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Required Qualifications

Education/Experience:

• High School diploma
• 2 years of related reception, administrative or office customer service experience. Preferably in a medical or therapist office setting.

Skills:

• Strong customer service skills with ability to establish professional and welcoming reception of in person, phone and email/electronic contacts.
• Ability to establish, build and maintain effective working relationships based on respect, empathy and honesty with diverse groups and individuals.
• Effective interpersonal, written, and electronic communications skills, including the ability to convey complex information in accessible terms to diverse or multicultural audiences.
• Computer competence using Microsoft Office (Microsoft Word, Outlook, Excel, and Windows) and enterprise systems appropriate for the front desk position. Experience using electronic health record software with emphasis on multi-provider scheduling.
• Medical terminology-basic skill level.
• Ability to manage and maintain confidential and private information; uses confidential, sensitive and/or private records and information, protects information appropriately.
• Must be able to work one evening per week during the academic year.
• Knowledge of Deaf and other cultures or willingness to learn.

Preferred Qualifications

• Knowledge of NYS Immunization law.
• ASL or willingness to learn.
• AA degree in medical secretarial science or secretarial science strongly preferred.

Job Summary

Reporting to the Student Health Center (SHC) Administrative Supervisor, the Wellness Staff Assistant welcomes and facilitates all student and visitor interactions. This position provides support services including scheduling of student appointments using an electronic health record; verifying compliance with New York State and RIT Immunization requirements; assisting with maintenance of electronic medical record files; assisting students who may present with a difficult immediate need; and maintaining strict confidentiality in all encounters. The position rotates between the Student Health Center and Counseling and Psychological Services.