Winery Hospitality Admin Assistant (Part-Time) - Turner, OR.

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Job Type

Part-time

Description

Willamette Valley Vineyards, the leading producer of Oregon Pinot Noir, is looking for a Hospitality Assistant to help our our Team at the beautiful Estate in the Salem Hills. We are looking for someone with hospitality and serving experience who can join our team and give our guests the best experience possible at our Estate. This is a wonderful opportunity to learn and grow into a career in the local Hospitality industry.

• Weekend availability is required for this position*

Overview of Position:

This part-time position provides support to the Hospitality Coordinator. The Hospitality Assistant serves as the first point of contact for all guest bookings, private event inquiries, and private pairings explorations. This position also assists with serving and pouring at events at the Estate.

The Hospitality Assistant Position Offers:

• Competitive pay
• Generous team member discounts on dining, wine, and merchandise
• Continuous growth opportunities within a rapidly growing company.

What We Ask:

• Come to work each shift with a great attitude and ready to contribute to the success of the team.
• Be willing to adapt and learn how to excel at your job.
• Work with us to create an environment where your team and guests feel safe and welcome. Be focused and committed to serving Willamette Valley Vineyards guests and providing Oregon's best food and wine tasting experience.

Primary Job Responsibilities:

• Assist with private events as Administrative Support to Hospitality Coordinator
• Monitor email for event inquiries, and respond to these inquiries as directed by Hospitality Coordinator.
• Tour potential clients through the facility, or set up tours with Ambassadors or Managers.
• Manage event contracts, deposit and payments with Hospitality Coordinator &/or Hospitality & Guest Service Manager and Accounting.
• Maintain customer relationship management software (WineDirect, Tock and ResKey)
• Assist reception with incoming phone calls and directing guests to appropriate extensions or departments.
• Oversee booking, calendar invites and communication of Winery Suites.
• Follow-up with guests on reservation, send welcome letters and maintain documents.
• Greet guests, or assign employees in place, and give orientation.
• Audit cleanliness of the Guest Suites using our checklists, and oversee Housekeeping schedule and task list
• Oversee all scheduling and assigning of Private Tours & Tastings of our hospitality guests, ensuring proper detail is kept in calendar invites.
• Other duties as assigned by the Hospitality & Guest Service Manager and/or Hospitality Coordinator.
• Supports Company's effort to create a more sustainable, cross-cultural and "green" environment.

Other Skills/Abilities

• Thorough understanding or a genuine interest in luxury wine business and terminology.
• Ability to educate customers about wine with passion not pretension.
• Previous serving experience preferred
• Computer skills, customer service experience, hospitality or event experience,

Requirements

• Stand for long periods of time and work in a fast-paced environment.
• Lift 40 lbs. and stand for long periods of time
• Work peak tourism and traffic times including holidays, weekends, and evenings.
• Work on-site events (pouring wine, bussing, helping the team as needed)
• Multitask, work independently and as part of a team. Build team dynamics and synergy across departments.
• Work in a fast paced office environment.
• Experience answering a high volume of calls and emails, and be proficient with spreadsheets
• Use point-of-sale (POS) systems, Google services, and Microsoft Office Suite.

Must have:

• A valid/current OLCC Server's Permit and Food Handler's Card (be over 21 years)
• Excellent communication skills.
• Highly-developed organizational and time management skills.