Workforce Department Program Manager

The Ivy+ Career Link Program Manager is responsible for the fulfillment of programming, and services to meet the needs of business, industry, non-profit organizations, and the general public. Work collaboratively with Ivy Tech Employer Consultants, Campus Chancellors, Vice Chancellors, program chairs and faculty to successfully implement metrics tied to employers, employees and College outcomes and ensure services and products exceed customer and College expectations.

Pay range: $45,000-52,000 per year

Location: East Chicago with some travel to Gary and Crown Point

Schedule: Monday-Friday daytime hours, some weekends or evenings may be needed for special events

MAJOR RESPONSIBILITIES:

Program Development

• Establish, maintain, and cultivate positive, collaborative partnerships with employers and other key partners like Department of Workforce Development.

• Responsible for monitoring the use of division funds for program delivery.

• Create and maintain Open Enrollment Schedule in partnership with Employer Consultant, Talent Connection Manager and Executive Director.

• Manage and monitor all open enrollment registrations and courses.

• Ensure all CareerLink billing is processed accurately and timely.

• Follow CareerLink processes for contracts and billing.

• Work with Employer Consultant to establish employer contract, open enrollment, and campus training priorities.

• Design, assist in or assign the development of training, programs, and services for contract or customized training, and for open enrollment courses.

• Identify, hire, and manage appropriate faculty and staff for fulfillment of courses and programs.

• Work closely with the Business Office, Academic Affairs, Testing Center, Student Success and Student Services personnel, e.g., Admissions, Advisors, deans and faculty, to ensure quality programming and collaboration in program development and future course offerings.

• Coordinate and work with other College departments to ensure timely execution of programs; for example, Finance for invoicing of contracts, bookstore for materials ordering, etc.

• Create and pull all relevant reports for CareerLink enrollment reporting.

• Participate in training and professional development as needed.

Program Operations

• Orders department office supplies, including equipment and materials for all classes/training utilizing Ivy Market, Banner and P-Card.

• Coordinates Achieve Your Degree (AYD) functions with other college services such as admissions, advising, registration, financial aid, business office and other related functional areas at the campus.

• Ensure all project documentation is accurate and maintained including utilizing the standard terms and conditions and statewide contract templates.

• Ensure that arrangements are made for appropriate facilities, materials, and equipment necessary for the delivery of services.

• Work with Marketing to create materials and market programs and services.

• Work with areas of Career Link to ensure employer and student work and learn information is captured and recorded (e.g. employer and student evaluations).

• Assist Talent Connection Manager in the ordering of supplies, and set-up of employer engagement events and other meetings as necessary.

• Ensure all electronic files are maintained and updated per department standards.

• Ensure office space is kept in orderly fashion and old materials are destroyed per department and legal guidelines.

• Maintain records of projects and other student/employer information in customer (CRM) and student management system (e.g. Salesforce, Banner, contract CSM) to track and provide reports in a timely manner; including grades and certifications earned.

Other duties may be assigned by supervisor.

Benefits Offered:

• No waiting period to enroll in benefits.

• Employer contribution to retirement plan.

• Excellent benefits, including voluntary benefits: medical, dental, vision, retirement, life insurance, spouse/child life insurance, Short and Long-Term Disability Insurance, identity theft protection, accidental injury and illness, and more!

• Paid time off: vacation, sick, volunteer, bereavement.

• Paid holidays: 9 days plus winter break between December 25th and January 1st.

• Free tuition at any Ivy Tech location for employee, spouse, and qualifying dependents.

• Full time employees qualify for tuition assistance for higher education opportunities.

• Professional Development opportunities.

EXPERIENCE AND EDUCATION:

• Bachelor's degree required.

• A minimum of three (3) years related experience in business, industry, training, customer service, or a related activity with financial acumen.

• Must be able to complete all assignments within required deadlines.

• Must possess an ability and a willingness to travel in the performance of assigned duties.

• Must have intermediate knowledge of Microsoft Office Products and/or Google Suite.

• Must be able to learn and use various technology and software products as needed for day-to-day activities.

• Experience with Workday, Banner, and/or Salesforce is a plus.

• Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.