Workforce Navigator-Cuyahoga County Cuyahoga (Fulltime )

Your story. Our mission. A perfect match.

Your story. Our mission. A perfect match. You have a place at OhioGuidestone, the state's leader in behavioral health! OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment. As we help people navigate the most difficult times in their lives-with compassion and respect-we ultimately empower them to take steps towards a healthier future.

Essential Functions: Level I

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.
• Build collaborative relationships with clients to support employment goals in community settings. • Educate clients on public benefits (e.g., SSI, Medicaid) and how employment may impact them.
• Deliver and integrate curricula including job readiness, PREP, academic support, occupational skills training, career pathways, leadership, financial literacy, and Getting Ahead While Getting Out, based on contract requirements.
• Develop and monitor individualized career pathway plans, IOP's, updating goals as they evolv.
• Support job development and search activities tailored to each client's interests, strengths, and goals.
• Build and maintain partnerships with employers, training providers, and educational institutions to facilitate employment and post-secondary placements.
• Create and implement individual employment plans, personal goal plans, offering ongoing support and adjustments as needed.
• Provide case management by identifying barriers and connecting participants to appropriate resources, referrals, and supportive services that promote sustained engagement and success.
• Provide employer education and maintain regular contact to ensure satisfaction and participant success as needed.
• Conduct outreach and engagement efforts for disengaged participants, including home, employer, and community visits as needed.
• Assist with orientation, eligibility, documentation collection, and enrollment.
• Maintain accurate and timely documentation, reports, and performance tracking tools and uploading into appropriate funder data systems.
• Assist with quality assurance and auditing.
• Refer and advocate for external services and follow up as necessary.
• Provide crisis intervention, de-escalation, and conflict resolution as needed.
• Attend all required trainings, meetings and conferences assigned by your supervisor.
• Complete all required training prior to deadline both in-person and online through the agencies learning management system and assigned outside trainings.
• Meet or exceed program performance metrics as defined by contract requirements.
• May be involved in the planning, organization and implementation of special events/department specific projects or seasonal program changes.
• Participate in cross-training to develop working knowledge of multiple program functions, ensuring seamless service delivery, collaboration across departments, and the ability to support agency needs as they arise.
• Develop strong community support and collaborative partnerships. Maintain effective linkages with internal and external department staff, outside agency professionals, and other community organizations.
• Promote and support participant recruitment through internal referrals and community outreach. • Maintain confidentiality and demonstrate professionalism in all interactions.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
• Demonstrate positive leadership, promote a team-based work environment and a culture of belonging.
• Present the Agency in the most positive light with all internal and external contacts.

Level II

• Essential functions of Level I
• Mentor and support peers as a role model as needed
• Maintain quality paperwork within expected timeframes, with accuracy and minimal errors
• Demonstrate initiative in improving program operations and outcomes. • Operate with increased independence and minimal supervision

Level III

• Essential functions of Level I and II
• Serve as a subject matter expert and informal team leader
• Lead program coordination including outcomes, partnerships and contract performance • Take on advanced responsibilities that support overall program operations
• Attend and contribute to agency, partner, and funder meetings

Performance Requirements

• Must be able to operate a computer and other position related technology
• Must be able to exchange information with participants and/or families in various settings regarding program plans and performance of participants
• Driving may also include transportation of participants
• Must be available for crisis management by phone and work flexible hours
• Maintains regular and reliable attendance

Physical Requirements

• Must be able to remain in a stationary position 50% of the time
• Must be able to access homes of participants in various conditions which may include ascending/descending stairs
• Must be able to drive frequently due to work varying work environments including agency office, school based, community-based, and employment locations which may include participants homes in various communities

Qualifications

• A minimum of 21 years of age required.
• High school diploma.
• Experience with individuals with intellectual and developmental disabilities preferred.
• Valid Ohio Driver's license, proof of auto insurance required, and safe driving record required.

Benefits include:

• NEW higher pay rates
• Clear career ladder for development path in various roles
• Competitive medical benefits including a zero-cost monthly option for employee or employee + children!
• Free CEU trainings
• 10 paid holidays; two are exchangeable
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Free licensure supervision
• Recognition and rewards
• Funding sources may require OhioGuidestone to hire an advanced degree.

At OhioGuidestone we care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of a fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings. Committed to creating a more diverse community, we encourage candidates from historically underrepresented groups to apply. EEO/AA M/F/H/V