Workplace Technology Specialist

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Job Type

Full-time

Description

Merchants Bank is seeking a motivated and detail-oriented Workplace Technology Specialist to join our Workplace Technology Team. This role is essential in delivering seamless technology experiences across the organization-supporting employees, maintaining core collaboration systems, and executing special IT projects that improve how we work.

Requirements

• Build and deploy laptops for new hires and warranty replacements.
• Provision new user accounts and ensure proper onboarding.
• Execute endpoint patching and remediation tasks from the Information Security team.
• Administer/Support conference room AV systems, including Microsoft Teams Rooms.
• Manage and support all digital signage hardware across locations.
• Configure and support the RingCentral phone system.
• Maintain asset inventory accuracy throughout the hardware lifecycle.
• Assist in the administration and configuration of the Helpdesk ticketing platform.
• Drive and support the full lifecycle of special technology-related projects.
• Identify opportunities to improve systems, processes, and user experience.

Expected Experience, Skills, and Education:

• 2+ years in IT support or systems administration.
• Strong technical troubleshooting skills with attention to detail.
• Excellent verbal and written communication.
• Excellent project management skills.
• Experience with Microsoft 365 (Intune, Entra), RingCentral, AV systems, Helpdesk Ticketing software, RMM tools, PowerShell script creation, digital signage preferred.
• Ability to work independently, stay organized, and manage multiple priorities.

About Merchants

Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana.

Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016-2022). For more information read the entire article here.