Zingerman's Roadhouse Roadshow Prep/Sales

Description

Zingerman's Roadhouse is looking for a Roadshow service professional with open availability, especially weekends, and are willing to work both front-facing and behind-the-scenes phone shifts.

Full-Time positions are currently available, with year round availability.

Morning shifts start as early as 6am. Night shifts end as late as 11pm

Compensation: $9.00/hour + tips (min $14/hour, average $17-18/hour).

Our performance expectations are:

• Greets all guests (drive-thru, walk-up and phone) and takes their orders following our Zingerman's level of service
• Handles cash/card transactions responsibly and maintains a balanced cash drawer
• Tastes and learns about all Roadshow products as well as the Roadhouse dining room/kitchen procedures
• Arrives on time for all shifts, meetings, and classes.
• Follows the training compact and takes responsibility for their training.
• Follow the three steps to great service, four steps of order accuracy, and the five steps to handling a customer complaint.
• Maintains priorities in managing guest experiences and workplace (drinks, stocking, cleaning)
• Is able to recognize where help is needed in all areas of the Roadhouse and assists as needed.
• Positively responds to requests for help from guests, supervisors, managers, and staff.
• Is knowledgeable about the menu and is able to answer any questions guests may have
• Maintains neat workspace and completes all assigned side work.
• Attends and participates in weekly huddles
• Follows the guidelines listed out in the Roadie Handbook
• Follows established checklists and systems in Roadshow.
• Is respectful of and supports leaders in the Roadshow and Roadhouse.
• Uses the "go direct" policy when needed to address co-workers.

The Success Patterns for this position are:

• Preferably has experience as a barista and/or sandwich making
• Has a reputation for excellent relations with guests and front and back of house staff.
• Has worked effectively as part of a team.
• Can safely lift 50 lbs and stand for long periods of time.
• Has reliable transportation

Successful Candidates will have the following Personal Characteristics:

• Passionate about great food and great service.
• Interest in learning about what makes Zingerman's unique and what makes our food and drink so special.
• Self-motivated, especially under pressure.
• Ability to work independently and as a member of a team.
• Able to effectively manage their emotions in the workplace.
• Detail-oriented.
• Enjoys the "controlled chaos" atmosphere that is a restaurant business
• Strong organizational skills.
• Strong interpersonal skills.

Benefits & Perks

From Day 1

• Paid training
• Paid time off accrual
• Free access to our Employee Assistance Program (EAP) that provides a variety of resources and services to employees and immediate family members
• 25% reimbursement for massages
• Discounts at local businesses

After 90 days of service

• Company paid long term disability (if eligibility requirements are met)
• Company contribution to medical insurance and health savings account
• Company contribution to dental insurance
• Vision Coverage
• A 40% off discount card for Zingerman's businesses (must be out of orientation period)
• Option to buy a Zingerman's community share

After 1 year of service

• 401k matching contributions after eligibility requirements are met