Customer Service Representative

DBS Staffing Services, Inc. is currently on the lookout for enthusiastic and skilled Customer Service Representatives to join our expanding team. As a family-owned staffing agency, we pride ourselves on matching talented individuals to client opportunities that suit their skills and expertise.

In this role, you will be the first point of contact for our clients and customers, providing exceptional service and support. Your responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive experience for everyone who interacts with our company.

Key Responsibilities:

• Handle incoming customer inquiries and orders via phone, email, and chat with professionalism and courtesy.
• Provide accurate information to customers regarding products, services, and processes.
• Entering customer order data into the company's system
• Resolve customer complaints and issues in a timely and efficient manner.
• Follow up with customers to ensure satisfaction and gather feedback.
• Collaborate with other team members to enhance customer experience.

Schedule:

• Work will be Monday through Friday, 8 AM - 5 PM.

Requirements

• High school diploma or equivalent required.
• Previous experience in customer service or call center environment preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and the capacity to work independently.
• Fundamental computer skills proficiency.
• Strong interpersonal skills and a positive attitude.

Benefits

Our client is eager to help you establish a long-term career with their team. Take the first step by applying for this position and seize the opportunity to showcase your skills. They encourage growth and development for individuals of all genders, fostering a fantastic work environment.