New Account Auditor

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:

Full time

This is an in-office position.

Department:

1120 Quality Control

Job Summary:

The New Account Audit position is responsible for the review of all personal accounts for DDA/Savings and Certificate of Deposit accounts opened at the branches. Individuals need to be able to function comfortably in a fast-paced work environment and have the ability to meet the work production standards in place for the department. Individuals are also required to provide excellent customer service to the bank employees that call to the department for assistance.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Perform audit of account and customer details on the Banks System (Precision) utilizing the automated imaging system (IMS)
• Assist with other audits as assigned during the day
• Document account exceptions in the system and contact the originating associate at the branch with questions as needed
• Ensure the account in review meets all the requirements following the Banks BSA and CIP policies and procedures
• Handle phone calls from the branches using proper service etiquette and active listening to ensure quality service
• Assist with on the job training/cross training of employees
• Identify and escalate high priority or out of ordinary situations/requests and handle them accordingly

SKILLS

• Ability to work under pressure and meet deadlines as assigned
• Ability to utilize multiple computer applications/ programs efficiently
• Ability to provide detailed instructions over the phone

EDUCATION & KNOWLEDGE

• High School Diploma or GED equivalent
• Computer literate and have some working knowledge of Microsoft Office
• Effective English verbal and written communication skills, Bilingual Spanish is a plus
• At least 1 year of customer service working experience