Clinical Care Coordinator

ESSENTIAL JOB DUTIES

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties:

• Staff Supervision and Coordination:

• Supervise assigned staff, and others as needed.

• Perform duties of the Clinical Assistants and/or Front Desk staff when necessary, including during absences, tardiness, or emergencies.

• Provide coaching, mentoring, and career development support to staff.

• Recruit, train, and evaluate staff performance. Document performance issues and address them promptly.

• Patient Care Coordination:

• Coordinate care between patients and healthcare teams to ensure optimal workflow and care standards.

• May assist with scheduling, ensuring accurate and timely scheduling for patient visits and provider appointments.

• Oversee the management of patient flow and patient satisfaction.

• Staffing and Communication:

• Coordinate monthly schedules for staff, ensuring adequate staffing for providers and patient care.

• Address unplanned staffing changes or schedule adjustments as needed.

• Foster a culture of inclusiveness through open and regular communication during huddles, 1:1's and routine staff meetings.

• Maintain positive working relationships with department leaders and support initiatives that always promote GLBHC in a positive manner.

• Procurement and Inventory Management (as assigned):

• Maintain inventory of medical supplies, vaccines (VFC and private), and stock medications.

• Monitor expiration dates, rotate inventory, and place orders from vendors in accordance with the Procurement Policy and budget.

• Supervision of Front Desk and/or Clinical Staff:

• Ensure that the front desk and/or clinical staff follow proper procedures, provide excellent customer service, and manage telephone reception and patient flow.

• Function as the Center Manager in the absence of the Center Manager/Nurse Manager, ensuring proper communication and resource management.

• Quality Improvement:

• Participate in the implementation of quality improvement initiatives and audits.

• Participate in team-based care in the Patient Centered Medical Home (PCMH) and related Quality Improvement activities.

• Monitor and participate in site tracking activities to ensure timely tracking of labs, referrals, and tests.

• Training and Education:

• Provide ongoing training on systems like TriNet, MCIR, vaccinations, and medications for clinical staff as assigned.

• Assist in training personnel from other locations as needed.

• Administrative Support:

• Perform clerical tasks such as correspondence, missed appointment notices, staff meeting minutes, and other tasks to support center operations.

• Ensure proper maintenance of site office equipment, including phones, copiers, and fax machines.

• Residency Program Coordination (if applicable):

• Manage daily operations of the family practice residency program, ensuring adherence to procedures.

• Collaborate with the GLBHC Director of Medical Education and Central Michigan University personnel for residency clinic schedules and regulations.

• Patient Assistance Program (if applicable):

• Manage patient assistance program applications as needed.

• Compliance and Documentation:

• Ensure that medical records and charts are properly maintained in accordance with policy and protocol.

• Assist in the preparation and release of medical records in coordination with the Health Information Manager.

• Perform Other Duties as Assigned:

• Attend department meetings and support additional tasks as required to maintain center efficiency.

• Other duties as assigned.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MARGINAL JOB DUTIES

• Participate in team and department meetings as assigned.
• Perform additional duties as assigned to ensure the efficiency of the center.
• Assist the Center Manager/Nurse Manager with clinical or clerical duties as needed.

JOB SPECIFICATIONS

• Education:

• Completion of a medical assistant program required. Associate's degree in healthcare preferred.

• Licensure:

• Certified or Registered Medical Assistant (CMA or RMA) required.

• Experience:

• A minimum of 3 years of experience in a medical setting is required. Previous supervisory experience is preferred.

• Skills:

• Strong organizational and multitasking abilities.

• Ability to make sound decisions, prioritize tasks, and handle complex situations.

• Effective communication with diverse populations, including patients, staff, and providers.

• Ability to maintain confidentiality and manage sensitive information.

• Physical Requirements:

• Medium physical effort: ability to sit, stand, and walk for extended periods during the workday.

• Work Hours:

• Full-time; flexible hours, with extended hours as needed.

• Travel:

• Occasional travel to various sites. Reimbursement per organization policy.

GLBHC is an equal opportunity employer and prohibits discrimination and or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and or local laws.