Palmetto Cafe Manager

Position Summary

The Palmetto Café Manager candidate will provide leadership, support, direction and supervision of staff in the daily operations of the Palmetto Café.

Role Responsibilities

• Oversee the daily operations of Palmetto Café.

• Maintain and oversee financial planning, budgets and payroll. Determine weekly and monthly volume forecasts.

• Conduct daily pre-meal meetings with service staff.

• Supervise floor during operation. Coordinate all functions in dining room during service.

• Set service staff schedules.

• Monitor and critique the quality of the food.

• Maintain food displays, special boards and/ or descriptions.

• Monitor guest satisfaction comment cards; provide feedback to the Chef and F&B Director.

• Check reservations against VIP list from front desk; handle special attention details as needed.

• Ensure service to all guests follows established standards, is consistent, efficient and courteous.

• Document pertinent information in department's logbook

• Enhance company EEO position by making a good faith effort to recruit, select, develop, and retain protected class employees.

• Monitor staff to assure that they are following established safety and infection control policies and procedures including body mechanics and ergonomics.

• Monitor and handle guest complaints, ensuring guest satisfaction.

• Review department profits, payroll expenses, etc.

• Review and maintain other expense control sheet.

• Identify and implement methods for efficiency and reduction of payroll costs.

• Administer pay increases according to length of service, performance evaluation and hotel policy standards.

• Assist in the development of new marketing ideas within the department.

• Prepare monthly, quarterly, and yearly budget forecast.

• Interview, select and train excellent staff.

• Conduct performance evaluations and disciplinary procedures.

• Coordinate and supervise the ordering of all Palmetto Café supplies. Conduct monthly inventory of supplies.

• Implement sales promotions and merchandising programs oversee/ monitor cred card charge procedures, reconciliation/ deposits, house charges, and check controls.

Qualifications

• Effective communication skills.

• Strong organization skills.

• Experience working with Microsoft Office suite.

• High-energy and passion.

• Previous recruiting experience.

• Hospitality experience plus.

• Bachelor's degree.

• Five years for food and beverage experience required

• Minimum two years progressive management.

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BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.