Business Platform Owner

The Business Platform Owner is responsible for optimizing internal applications to drive valuable outcomes for the business or enterprise. The Business Platform Owner (BPO) will master the ability to configure the assigned business application and guide the business area users to gain efficiency or other value. The BPO will own the technical vendor relationship and leverage the vendor services to realize business objectives. In addition, this role will manage and prioritize backlog by collaborating with the business stakeholders. The BPO is accountable for identifying, creating, and reporting metrics indicating the success of the system. Use this data to provide visibility and insights to Business and IT leadership.

The BPO will be a strategic partner with the business identifying and recommending innovative solutions for the business to utilize the software platform and ancillary products. This level of BPO will adeptly manage priority and expectations between intersecting systems and business units. The BPO of multiple applications will understand the technical eco system to address conflicting needs, system dependencies, and data integrity.

The BPO is responsible for understanding user needs, identifying trends in user feedback, and translating the user's feedback into software functions and features that delight our customers/ users. This role will use strong leadership skills to lead the software vendor/ partner to drive adoption and software use that creates desired outcomes.

Job Duties and Responsibilities:

Citizen Developer / Business Analyst (40%)

• Citizen developer able to configure systems to meet business need.
• Citizen developer responsible to enable and empower business teams to be able to create appropriate system configuration or business rule changes.
• Applies an Agile mindset to backlog management by continuously refining priorities based on stakeholder feedback, ensuring alignment with business goals, and delivering incremental value through adaptive planning.
• Gather, evaluate, and document customer business needs and requirements and translate these into functional specifications that balance optimization across the technology portfolio with the needs of the business.

Data and Adoption (30%)

• Data analysis and data analytics resource for platform usage or platform related data
• Identify innovative use of the system that drives adoption, ROI, efficiencies, and business outcomes
• Identify and develop a road map for new use cases, business rules, and efficiencies
• Assess value, develop cases, and prioritize requests and ideas from the business area and users to ensure work focuses on those with maximum value that are aligned with product strategy
• Use analytics to determine the success of feature releases and take corrective action if needed
• Develop an intimate knowledge of the users and technology to leverage in consultation and recommendations

Vendor and Support Management (30%)

• Analyze and help resolve Tier II and Tier I software related issues from the support team and recommend solutions
• Manage releases of new versions, features, and bug fixes
• Manage technical relationship with vendor
• Facilitate Sys Admin requirements with the vendor
• Lead the planning product release plans and set the expectation for delivery of new functionalities

Qualifications (Education, Experience, Certifications & KSA):

• Bachelor's degree, or equivalent combination of education and experience, required. Field of Study: Computer Science, Management
• Experience with OCR software platforms.
• Experience leveraging intelligent document processing to automate data extraction, enhance accuracy, and streamline workflow integration across enterprise systems.
• 3 - 4 years related work experience

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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