Mail Operations Specialist

FourLeaf Federal Credit Union has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation.

Expected salary range for this position is $19.32-$26.08 per hour.

Responsibilities Include: (Please summarize the 4-8 main responsibilities/accountabilities of the position. List responsibilities in the order of importance and time spent.)

• Handle incoming mail by sorting it according to department, location, or category (e.g., bills, notices, personal) and ensure timely distribution to the appropriate departments.
• Visit US Post Office 2-3 times per week to pick up company PO Box mail.

Sign for registered or certified mail when required.

• Scan/record all incoming trackable items, capturing details such as carrier, sender, receiver, etc. and final delivery location.
• Maintain knowledge of mail room operating systems and equipment.
• Monitor and respond to mail room phone and email inbox.
• Support the preparation and printing of high-volume mailings, including mail merges and coordinate with departments to facilitate bulk/multi shipping labels.
• Investigate and locate missing mail pieces, packages, shipments, and other trackable items to determine their status.
• Responsible for FedEx user updates, password resets, location management, troubleshooting website issues and investigating pick-up issues on behalf of any location.
• Prepare departmental reports on an as needed basis.
• Carry out various courier tasks as directed, in a timely fashion.
• Oversee mailroom supply inventory and coordinate order placement as needed. (e.g., carrier envelopes/packs/boxes, logo envelopes, ink for mail machine, etc)
• Must be able to perform physical tasks in a light-duty work setting, including lifting, carrying, pushing and pulling objects up to 75 pounds. Should have experience operating a hand truck, pallet truck and cart.