Water Restoration Technician Supervisor

Benefits:

• INCENTIVES
• Hospital & Critical Illness Insurance
• Voluntary Life Insurance
• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance
• Wellness resources
• Training & development

Are you willing to relocate for a great opportunity?? Join a trusted leader in disaster restoration! At ServiceMaster of Albuquerque & West Mesa in New Mexico, we don't just restore homes and businesses-we restore peace of mind. We're seeking a skilled and motivated Team Leader in Water Restoration to join our team. This role offers competitive hourly pay plus incentives, career growth opportunities, and a full suite of employee benefits.

Relocation reimbursement to be discussed and agreed upon prior to hire.

Position Overview

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers. The Water Restoration Supervisor performs supervisory responsibilities following company policies and applicable laws.

Supervisory Responsibilities: interviewing, selecting, hiring, and training new and existing employees; planning, on-call scheduling, and overall management; cycle time; MICA and Mitigate compliance on time; assigning and directing work; employee performance appraisals; addressing employee performance and corrective action plans; and employee motivation and rewards. Organizing the company's budget in collaboration with the Operations Manager.

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
• Responsible for making daily adjustments to the drying plan based on meter readings
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Job Requirements

• High school graduate or equivalent
• Experience in the restoration or construction industry not required but preferred
• Valid Drivers' License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Experience with using mobile software to enter data
• Can read and follow product label usage instructions
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines

Certification required: IICRC - Institute of Inspection, Cleaning and Restoration Certification

• Certifications are not required but preferred:
• WTR - Water Damage Restoration Technician
• ASD - Applied Structural Drying Technician

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.