Customer Solutions Manager
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Job Description
Make an Impact as a Leader in Service Excellence!
At FloHawks, we've proudly served our community for over 50 years with industry-leading plumbing, septic, and environmental services. We're now looking for a high-energy, people-first Customer Solutions Manager to elevate our service teams and fuel our next phase of growth. If you're a natural leader with a passion for developing people, streamlining operations, and ensuring every customer experience is exceptional-this is your opportunity to lead with purpose and drive results in a fast-paced, mission-driven environment.
Compensation: $85k to 95K + BONUS!
Location: 16207 Meridian Ave E, Puyallup
What You'll Do:
Lead, coach, and mentor our Customer Service and Service Advisor teams to meet and exceed business goals.
Drive revenue and job count growth across all service lines: Septic, Storm Water, Drain Cleaning, Plumbing, and Electrical.
Oversee hiring, onboarding, and continuous training for your teams.
Maintain 97%+ customer satisfaction through service excellence and relationship management.
Provide oversight of back-office operations, including billing, reporting, and payroll coordination, ensuring accuracy, timeliness, and process integrity.
Monitor performance through weekly and monthly reporting, goal setting, and ongoing coaching.
Collaborate cross-functionally with Dispatch, Operations, and Leadership to ensure smooth scheduling, workflow, and resource planning.
Champion internal communication and process improvement across teams.
Uphold company values-Safety, Integrity, Accountability, and Customer Focus-in all team and customer interactions.
What You Bring:
2+ years of proven success driving growth in a service-based environment.
2+ years of leadership experience, including team development and conflict resolution.
Experience overseeing administrative and back office functions, including billing and payroll.
A strategic mindset with strong communication and interpersonal skills.
Proficiency with Microsoft Office and the ability to quickly learn new systems.
Organized, flexible, and excited to lead diverse teams in a high-volume environment.
Bachelor's degree or equivalent experience preferred.
Why Join FloHawks?
Be part of a respected brand with deep roots and an exciting future.
Enjoy a collaborative, high-integrity work environment that values teamwork, customer care, and growth.
Help shape the success of a company committed to safety, service, and sustainability.
Ready to Lead?
Send us your resume and a short introduction explaining why you're the right person for this pivotal role.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.