Senior Knowledge & Training Manager

Noom is on a mission to help people live better, longer. We're a consumer-lead digital health company, connecting people to content, coaching, community, and clinicians, to build lasting habits and live healthier lives. We're a high-growth organization powered by science, technology, and world-class talent. When you join Noom, on any team, whether fully-remote or in one of our offices, you'll see the impact of your work on the world.

Our Member Experience organization is central to our mission-providing exceptional support to millions of users, enabling our coaches, and ensuring high-quality service across internal teams, 1099 health professionals, and BPO partners.

Within this organization:

• Our Knowledge Team creates and maintains content for internal tools and the external Help Center, supporting our employees, contractors, and users.

• Our Training Team develops and delivers training curricula that prepare health coaches, Customer Support agents, and BPO teams to provide exceptional care and service.

About the Role

As the Senior Knowledge & Training Manager, you will lead both functions-overseeing execution while staying hands-on with content development and strategy. You'll guide the evolution of AI-enabled knowledge tools, drive impactful training programs, and support a large and diverse user base-including Noom's coaching workforce, internal teams, and third-party partners. You'll also manage the person responsible for the internal knowledge base and ensure our growing library of content stays current and accessible.

If you're energized by fostering a culture of continuous learning and supporting behavior change at scale, we want to hear from you!

You Will

• Co-develop strategic vision for Noom's knowledge management and training programs in alignment with user satisfaction, coaching effectiveness, and operational goals.
• Lead cross-functional collaboration (Product, Engineering, Operations, Coaching) to deliver a unified and scalable learning and knowledge experience across diverse audiences.
• Oversee AI-enabled knowledge systems, optimizing content for self-service and automation to improve resolution rates and satisfaction.
• Drive content strategy by auditing and maintaining a large library of support resources, ensuring accuracy, clarity, and alignment with brand voice.
• Design and implement training programs for internal and external teams, including onboarding, continuous learning modules, and role-specific development.
• Leverage feedback and data to identify content gaps, refine learning experiences, and enhance knowledge accessibility.

Manage and mentor a high-performing team, providing clear direction, support, and alignment across internal and partner teams.

• Track and report key metrics, presenting insights to senior leadership to demonstrate the business impact of training and knowledge programs.

About You

If you're interested in shaping the future of health by empowering behavior change through impactful learning experiences, this role may be for you!

You Have

• 5+ years in knowledge management, training, or content strategy, with experience in tech, SaaS, or health/wellness industries.
• 2+ years leading teams and managing complex projects across content, training, and operations.
• Skilled in optimizing knowledge bases for AI tools and chatbot experiences; familiar with platforms like Zendesk, Stonly, Intercom, and LMS systems.
• Strong writing and editing abilities, with a track record of creating clear, engaging content for diverse audiences-including coaches, users, and external partners.
• Experienced in designing and facilitating training programs grounded in adult learning principles, with a focus on measurable outcomes.
• Data-driven and highly organized, with expertise in managing large content ecosystems and continuous learning initiatives.
• Effective cross-functional collaborator, comfortable working with internal and external stakeholders in hybrid or distributed environments.
• Deeply aligned with Noom's mission and passionate about empowering behavior change through impactful learning experiences.

What Makes This Job Amazing

• Lead impactful initiatives that combine AI-enabled knowledge systems and strategic training programs.
• Empower thousands of coaches, agents, and partners with the tools and learning they need to succeed.
• Collaborate with a mission-driven team that values clarity, curiosity, and continuous improvement.
• See the tangible impact of your work across Noom's operations and member experience.

Base Salary

• The US base salary range for this full-time position is $102,000 - $138,000.
• The range displayed on each job posting is based on Noom's estimate as of the date of publication and reflects the minimum and maximum target for the position across all US locations. The actual placement of the candidate within the range is based on factors including but not limited to relevant experience, assessment of functional skills and behavioral competencies, and scope. This range is not inclusive of any discretionary bonus or equity package.

Other Elements of the Rewards Package

• Noom currently offers a comprehensive and generous total rewards package. This package generally includes discretionary performance-based bonus, stock awards, healthcare & retirement benefits, paid holidays, paid time off, disability benefits and various wellness programs, etc.

Location

• This position is a hybrid role, with 2 days a week on-site required in one of our offices.
• Preferred: Princeton, NJ, USA
• New York, NY, USA

More About Noom

Noom is a leading whole-person health platform on a mission to help people live better, longer. We combine personalized medication with the science of behavior change and psychology, to help people build lasting habits and live longer, healthier lives. With nationally-recognized, holistic programs spanning weight, diabetes prevention, GLP-1 support, menopause, longevity, and more, we serve millions through health plans, employers, and direct-to-consumer offerings. As a trailblazer in the world of health and wellness, Noom makes healthy living easy, fun, and deeply rewarding.

We're more than a health tech company-we're a movement. This belief extends to our culture: we empower our people to think big, act boldly, and take pride in their contributions to shaping the future of health. With a strong remote culture, as well as offices in NYC and Princeton, we've been named one of the Best Places to Work by Inc., Fortune, Glassdoor, and Quartz-including honors for technology and diversity.

Join us in shaping the future of health. Whether you're remote or in-office, you'll be part of a passionate, mission-driven team working to make the world a healthier place-one habit at a time.

Noom is proud to be an Equal Opportunity Employer, and all applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, caste, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by applicable law. Noom is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities.