Administrative Assistant, Consumer & Mortgage Servicing, South Bend, IN

POSITION SUMMARY

Provides efficient and accurate consumer/mortgage loan servicing, ensuring compliance with company policies and regulations, and ensures timely and accurate reporting of all Payment/Payoff transactions.

ESSENTIAL REQUIREMENTS

• Accurately processes loan payments and payoffs.
• Loan boarding/disbursing
• Prepares and maintains accurate loan documentation, including payoff statements, escrow statements and lien releases.
• ACH set-up and maintenance
• Prepares and disburse daily check run
• Prepares daily master file change reports.
• Prepares daily balancing of payments posted and payoffs.
• Generates reports and/or complete project work as needed.
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and comply with the requirements.

NON-ESSENTIAL FUNCTIONS

Performs all other duties as assigned.

EXPERIENCE/SKILLS

• 1-2 years of experience in loan servicing, customer service, or a related field preferred
• Knowledge and/or experience with consumer/ mortgage servicing software and/or systems.
• Ability to execute in a fast-paced environment while balancing multiple priorities.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Basic Microsoft Office skills (Word, Excel, Outlook).
• Ability to effectively listen and elicit information.
• Ability to sit for extended periods of time wearing a telephone headset.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to meet or exceed goals and objectives while fostering a team atmosphere.
• Ability to work effectively in a structured but flexible environment.

EDUCATION

High School Diploma/GED required

TRAVEL REQUIREMENTS

Ability to travel to all locations as well as ability to travel over night, as needed for meetings, projects, seminars, etc.

PHYSICAL DEMANDS

This position requires primarily sedentary work, with occasional standing, walking and lifting of light objects.

Ability to communicate effectively, both verbally and in writing/email.

Ability to use a computer and other office equipment

EQUIPMENT

MS Office PC, fax, phone and standard office equipment.