Product Specialist/ Product Specialist Sr.

Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it's joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we've proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things.

Your opportunity:

As a Product Specialist / Sr. Product Specialist you will provide assistance on basic technical support via phone and email for both internal and external sales members in the areas of product selection and application.

What you'll be doing:

• Provide assistance to product support team on basic technical support via phone and email for both internal and external sales members in the areas of product selection and application.

• Generate quotes for special design requests (SDRs).

• Gather information and provide resolution to field problems. May assist with onsite support.

• Negotiate parts and back-charges.

• Basic knowledge of codes and standards for applicable products.

• Identify opportunities for process improvement.

• Provide input on product roadmap, including new products and product enhancements.

• Assist in developing material for on-site customer interactions, such as tours and rep training.

• Develop understanding of other equipment in our industry.

• Review and provide input for improvement on technical product documentation.

• Document service calls to record data on product questions and field issues.

• Coordinate with Purchasing on long lead-time parts to provide improvements and parts that may be obsoleted.

• Coordinate with business units on substitute parts due to lead times or obsolescence.

What you should have:

• 4-6 years of relevant work experience required.

• 2 Year / Associate Degree or equivalent years of job experience required.

• SAP (ERP) experience required.

Some things we think you should know:

• Once fully trained, this position can be a hybrid role.

• Position will be located in Mosinee, WI

• Minimal travel will be required for this role.

COMPENSATION & BENEFITS

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program.  The starting base pay range for this position is $55,600-$81,019 and may vary based on factors such as job-related knowledge, skills, experience, and performance. With best-in-class benefits, you can be the best you, and together, we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings:

• Health & Family Support

• Financial Security

• Learning & Development

• Rewards & Recognition

• Wellbeing & Mental Health

• Work-Life Balance

• Fun Perks

SPECIAL NOTATION

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

PHYSICAL REQUIREMENTS

Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks. Work may be performed in company's setting, home, or hybrid.

EEO STATEMENT

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

IND123

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity, genetic information, age, national origin, disability, veteran status, sexual orientation, marital status, military status, or any other characteristic protected by local, state, or federal law.

If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!