Business Services Specialist I (Manheim)

Company

Cox Automotive- USA

Job Family Group

Vehicle Operations

Job Profile

Vehicle Operations Support Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $19.38 - $29.09/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

This position is responsible for handling the administrative functions in the Business Services Department. The Office Specialist primary duties are to focus on providing customer service to field agents and clients with their business needs. The Office Specialist will work closely with the two other Title Specialists to service our dealer and commercial client needs and process titles timely for auction sale transactions.

Key Responsibilities

• Multitask required
• Skip Tracing/Collection skills preferred
• Handles clients' concerns/issues and responds professionally in person, email, or on phone calls
• Input new repo assignments into RDN System
• Coordinate and distribute assignments from lending institutions to Field Agents
• Communicate daily with Field Agents on RDN, telephone, or email to assess and receive updates on assignments
• Daily review and distribute Field Agent's Update Progress Reports to Clients
• Transfer updates from other systems into the RDN system daily
• Verify and post invoices/charges for Collateral Recovery Department
• Process Collateral Recovery redemptions
• Inventory and secure personal property as per guidelines
• Assist with taking and uploading pictures of vehicles as needed
• Scan all incoming dealer sellers' titles and all related queues for the Title Vault function
• Payment collection and posting of all payments in Workbench
• Collect on outstanding ARs
• Other duties as assigned by the Business Service Manager or Supervisor
• May be required to work overtime (more than 40 hours per week) as business needs dictate

Qualifications:

Minimum:

• High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
• OR 5 years' experience in a related field

Preferred:

• 1+ years' experience in an office environment required, skip tracing and collections experience preferred.
• Effective communication and or organization are skills required. Must have the ability to "problem solve" as unusual circumstances occur. Must be able to use general office equipment (phone, copier, fax machine, computer software, etc.). Must be able to multitask at a high level. Must possess a valid driver's license and be able to drive a company vehicle.

Physical Demands:

• Ability to sit for prolonged periods of time.
• Ability to perform repetitive tasks, and manual dexterity.
• Vision abilities required include close, distance and depth perception. Ability to carry 40 pounds.
• Ability to stand, squat, walk fand or extended periods of time. Ability to drive a company vehicle.
• Must be able to physically be present at the auction to perform job duties.

Work Environment:

• Office environment, moderate noise, occasional exposure to outdoor weather.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer- All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.