Technical Account Manager

Old problem, new $25B+ market

Companies like AWS, Stripe, and Twilio have shown that if a technology isn't core to your value proposition, you should offload it. Still, every engineering team builds and rebuilds one piece: authorization, how you control who has access to what in your app. We intend to change that.

We see a world where developers never roll their own authorization again, and instead say, "Just use Oso" - the same way you might say, "Oh, you should just use Postgres for that." In doing so, we're creating the $25B+ authorization market.

Why Oso?

We have the lead - in traction, capital, and team.

• Traction: Oso is used by thousands of companies from startups to the Fortune 500, like Wayfair, ProductBoard, Vanta, Brex, Verizon, ZoomInfo, and Duolingo.

• Capital: We're well capitalized from the world's best investors, including Sequoia, Felicis, and infrastructure entrepreneurs like Olivier Pomel (Founder, Datadog), Dev Ittycheria (CEO, MongoDB), Arman Dadgar (Founder, Hashicorp), Edith Harbaugh (Founder, LaunchDarkly), Guy Podjarny (Founder, Snyk), Paul Copplestone, (Founder, Supabase), Christina Cacioppo (Founder, Vanta), and Calvin French-Owen (Founder, Segment).

• Team: We've spent 4+ years going deep on the domain. We've met with thousands of engineering teams and know more about this problem than anyone. And we have some of the best developer go-to-market leaders on earth who have done it before at companies like MongoDB.

Why now?

We're at an inflection point. What it takes to get from where we are today to a world where developers say "Just use Oso" is going to be different. And we see that.

We have new problems:

• We have signed on lots of customers

• We need to help those customers get to production fast and stay happy

• We need to manage a large renewal base and look for expansion opportunities

• We are a customer-driven company and we intend to work closely with these customers to aggressively improve the product

These are good problems. The opportunity is for you to join at this inflection point, in a role that will give you the opportunity to help us figure out how to solve these problems and build out our strategy from a blank slate. You will work closely with the CEO and CTO.

What You'll Do

• Get customers to production fast- Build and iterate on a strategy for forward-deployed engineering that gets customers to production fast with a world-class experience.

• After 3 months, you will be managing multiple customer implementations and have hypotheses on how to reduce time to production.

• After 6 months, you will have identified and driven forward multiple ways to reduce time to production for new customers.

• Keep Customers Happy- Stay close to customers post-production to ensure they have everything they need to be successful. Ensure we are well set up to renew on-time, and identify areas for expansion.

• After 3 months, you will own a portfolio of customer relationships, have identified any risks to renewals and put a plan in place to address them.

• After 6 months, you will have successfully closed renewals and identified areas for expansion in your portfolio.

• Drive the Product- Support our objective to make Oso 10x easier to use by breaking down the challenges customers face in migrating to Oso and working side by side with engineering to address those challenges with product.

• After 3 months, you will have delivered product feedback for improvements/features that will accelerate our customer's time to production.

• After 6 months, you will have contributed to multiple high-impact product improvements shipped that directly reduce customer time to production.

Who you are

• You're ambitious. You want to win big. You can't stand to be around anything but execution at the highest level. You have an inner motor to move fast.

• You're an owner. You are accountable to results over the process. You see yourself not just as a leader of your team, but also as a leader of the company.

• You're resilient. Building a startup is not for the faint of heart. You see the challenges as not just normal, but actually desirable.

• You want to grow, and help others grow. You self-reflect often. You give feedback, and you seek it out.

• You prioritize the customer above all else. You focus on understanding our users and solving their authorization challenges.

Requirements

• Ability to learn fast. You've worked with complex technical products and quickly get up to speed on new tools, customers, and domains.

• Technical depth. You've run technical projects across the stack and are comfortable reading code, working with APIs, and diving into architecture with engineering teams.

• Customer-facing experience. You've supported enterprise customers in technical roles like pre-sales, post-sales, or solutions engineering, and know how to manage relationships and drive outcomes.

• Startup mindset. You're proactive, resourceful, and thrive in fast-paced, ambiguous environments. You don't wait for a playbook - you help build it.

• Strong communication skills. You can clearly explain technical concepts to both technical and non-technical audiences and build trust quickly.

• Bias for action. You move quickly, take ownership, and focus on reducing customer time to value.

Benefits

In addition to cash compensation, Oso offers a Total Rewards package that includes equity grants, health benefits, and more:

• Competitive health, dental, and vision coverage

• Mental healthcare to all employees and anyone in their family through Spring Health

• Unlimited access to financial advisors through Northstar

• Equity Package

• Unlimited paid time off (PTO)

• Paid parental leave

• Flexible work options

• One Medical Membership

• Quarterly hackathons... and prizes!

• Free team lunches every month

The starting salary for this role is between $135,000-$175,000/year plus equity. Your exact offer will vary based on a number of factors including experience level, skillset, market location, and balancing internal equity relative to peers at the company.

Oso is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, veteran or disability status.