Global Operational Resilience Specialist

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office/2 days remote).

Interactive Brokers seeks an experienced Global Operational Resilience Specialist to serve as the accountable lead for the firm's Operational Resilience Program. This position will report directly to the Chief Risk Officer based in London, U.K.

The goals for the position are:

• Lead in implementing and maintaining the Firmwide Operational Resilience ("OpRes") Framework.
• Provide subject matter expertise on industry standards and best practices on OpRes.
• Guide business leaders on the practical application of rules and regulations.
• Ensure compliance with the relevant regulations governing OpRes in the countries where IBKR operates.
• Collaborate with the key stakeholders to integrate other programs with the OpRes Framework.
• Deliver pragmatic solutions to enhance resilience to significant business disruptions and continue critical operations across the firm.

Key Responsibilities:

Governance

• Own and maintain all governance documentation for the Operational Resilience and BCM programs - strategy, policy, procedures, plans.
• Work with senior leaders to maintain the list of critical business activities and set the risk appetite for Maximum Tolerable Downtimes ("MTDs"), Recovery Time & Point Objectives ("RTOs" and "RPOs").
• Benchmark the OpRes program against global regulations and client expectations, highlight gaps, and maintain all data and records in the Fusion GRC tool to demonstrate compliance.
• Present to senior leadership as required.
• Build and work with the L&D team to ensure OpRes and BCM training is provided to all necessary staff at least annually.
• Represent IBKR to regulators on all matters, OpRes and BCM - written and verbal.

Operating model, business services & activities

• Maintain and enhance the documentation on the firm's operating model, business services, business activities and the systems, data, vendors and teams required to operate them.
• Work with IT, ERM, Data Governance and HR to assess the resources (groups, systems, data, vendors) required to operate each business activity.

Assessment

• Build, agree and maintain Business Impact Analyses for Groups/Teams supporting business activities - ensure these remain accurate and complete.

Planning

• Ensure that the firm's BCP accurately reflects capabilities and risk appetite.
• Work with groups supporting critical business activities to build response plans for failure of critical systems, data or vendors - includes tactical task lists for teams supporting critical business activities.
• Maintain all plans in Fusion GRC tool - integrate with tools like Everbridge and Confluence.

Testing

• Coordinate annual testing of the BCPs with all IBKR location leads, HR and Facilities
• Coordinate with the IT DR team to ensure the scope and timing of the annual DR test, which should include all critical business activities and systems.
• Review results to check that actual recovery times meet stated RTOs and MTDs.
• Coordinate with Data Governance and Compliance to ensure data recovery strategies (replication, backup and recovery) meet RPOs.

Integration

• Integrate the following programs:
• Incident management: Work with TOPS to embed the list of business activities into their process to categorize incidents and notify relevant managers.
• InfoSec: Work with InfoSec to embed the list of business activities into their process for categorizing incidents and notifying relevant managers.
• Disaster recovery: Work with the IT DR team to ensure that DR testing is conducted in the context of business activities and includes all systems required to operate those activities. Ensure that recovery plans and tests have targets and results that align with the MTD for the business activity.
• Third-party service provider (TPSP) management: Work with the IT TPSPM team to ensure that vendors are mapped to business activities, critical vendors are identified, and plans are in place for their loss.
• Operational & IT Risk: Link RCSAs and system risk assessments to understand the control environment and mitigate the risk of disruptions to critical business activities.
• Infrastructure: Build and maintain a link between the hardware and software inventories and work with Infrastructure to understand redundancy for critical infrastructure/hardware. Build a list of single points of failure and determine the cost/benefit of resolution.

Skills:

• Significant experience in business continuity or disaster recovery program at a finance, fintech or IT company.
• Deep theoretical and practical knowledge of global regulations on BCM, DR, Vendor Risk Management and OpRes, including DORA.
• Solid IT knowledge - Must be credible with IT management, including IT & cyber risks.
• Demonstrated ability to execute business impact analyses, build response and recovery plans and execute tests.
• Ability to take regulations and guidelines and present practical, value-adding options for implementation.
• Experience using a GRC to manage data.
• Ability to work with multiple teams in IT and business to integrate related programs for reporting purposes.
• Problem solver, practical, relentlessly driven to succeed, excellent relationship manager.

To be successful in this position, you will have the following:

• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills.
• Outstanding organizational and time management skills.

Company Benefits & Perks

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium.
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snacks
• Corporate events, including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities
• Modern offices with multi-monitor setups