Customer Service Representative

JOB FUNCTION: As A Customer Service Representative, you will interact with customers to provide information in response to inquiries and qualify/resolve customer concerns.

 

JOB DUTIES

• Customer’s primary contact for customers by telephone or e-mail, analyzes requests, provides information requested or ascertains who can best provide the information and acts as the customer liaison to retrieve information cross-departmentally. 
• Build and maintain strong relationships with customers to understand their needs and preferences.
• Creates quotations, mails catalogs and samples, enters orders, and contacts customers to retrieve information for orders or quotations.
• Analyzes transactions, adjusts errors, and creates return authorizations.
• Has knowledge of product line, delivery times, and can read detailed manufacturer prints.
• Monitor and report on key account metrics such as sales forecasts, order status, and customer feedback.
• Coordinates with other regional sales centers to satisfy customer’s order.
• Gathering/requesting and submitting documentation required by customer.
• Coordinates with Regional Sales Manager to ensure company pricing strategies are aligned within quotations.
• Manually entering orders and data 

 

KNOWLEDGE & SKILLS:

• Proficient in the use of computers.
• Knowledge of Microsoft Office products

 

EDUCATION & EXPERIENCE:

• Bachelor Degree in Business Related field or 5+ years experience in a Customer Service Position.
• Proven experience in customer service or account management
• Proficiency in Microsoft Office Suite and CRM software
• Strong interpersonal and communication skills, both verbal and written
• Excellent organizational skills and attention to detail